Now Hiring - Reliable Property Services - Management And Consulting Account Manager (Landscaping) in Waunakee, WI

Full description of the position

Who We Are

First impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization.

While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states.

Our Mission

At Reliable Property Services, our mission is to consistently meet our customers service and value expectations as measured through our On-spec score and seasonal property benchmark scoresand to recruit, motivate, and retain the highest quality staff.

Our Values

Quality - The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.

Integrity To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.

Communication - Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

• Competitive Salary
• Company Cell Phone & Laptop
• Comprehensive Benefits (Medical, Dental, Vision)
• 401k (Match)
• PTO
• Paid Holidays
• Paid Training & Development

POSITION SUMMARY:

The Operations/Client Manager manages all aspects of operations and production on a portfolio of maintenance accounts, including labor, materials, and equipment. The Operations/Client Manager is also responsible for developing and maintaining successful relationships with clients that support renewal, retention, growth, and profitability goals. Operations/Client Managers evaluate the performance of Service Level Agreements, quality levels, and financials within their accounts. They will own the client relationship and serve as assigned clients' primary point of contact. This position reports directly to the Branch Manager and manages a book of business at a minimum of $1 million.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Support the company vision, policies, procedures, and safety/training programs, perform accordingly, and pass along this information to other employees.
• To be familiar with each job's specifications and ensure compliance with quality and efficiency standards.
• Work with the management team to map out the seasonal work schedules. Develop, communicate, and maintain schedules for maintenance work on all jobs. Coordinate manpower, equipment, and materials in a timely fashion.
• Perform equipment and vehicle inspections to ensure all is being maintained properly.
• Ensure client requests are responded to promptly. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work with the Client Management team to resolve client concerns when applicable.
• Manage budget, monitor job cost reports regularly, and report back to crew to increase productivity and job efficiency, including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
• Train employees in all aspects of the job (safety, quality, efficiency, equipment).
• Work closely with the Branch Manager to lead the branch and meet monthly budgets.
• Maintains relationships and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
• Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
• Conducts regular business reviews with clients to assess expectations (to be documented) and each maintenance team's performance, incorporating goals about quality, maintenance functions, and personnel development.
• Identifies, estimates, and presents opportunities for new business and enhancements.
• Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care, and Seasonal Color).
• Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
• Effectively manages and completes the client transition from the Sales Team to the Operations Team.
• Ensures familiarity with each job's specifications, that each account has a solid communication plan, and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.
• Provides client feedback to the Operations Team in a manner that allows the Operations Team to facilitate change / corrective action effectively.
• Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites. Schedules regular meetings with Supervisors and team members to communicate plans and ensure proper and timely billing.
• Snow Program Participation (generally Nov. 1 Apr. 1 for applicable Areas): Must be available (day or night) to assist with customer sales and complaints, manage subcontractors, communicate constantly with operations, and participate in snow events when applicable.

KPI'S:

• Quality Control Audits, 90% or better.
• Safety Inspections are 100% complete, 90% passing, or better.
• Contract Renewal 95% or better.
• Quality jobs completed on time within the budgeted hours.
• Customer Surveys demonstrate favorable remarks.
• Equipment Inspections show that the maintenance program is followed.
• Crews are working safely and efficiently according to company standards.
• Crew leaders work at a high level with an emphasis on accountability.
• Critical field best practices are understood by all team members and followed consistently.
• Employees are being developed using the appropriate HR processes.
• Aspire best practices are followed in time tracking, purchase orders, and scheduling.
• Portfolio retention 90% or greater.
• Management capacity of $1.5M or better.
• Positive scores on client surveys.
• Enhancement revenue at a minimum of 30% of the portfolio.
• A consistent source of lead generation and referral business to the sales team.
• Enhancement and contract sales meet or exceed the client and branch managers' individual goals.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• High School degree required. An Associate's or Bachelor's Degree is desirable.
• 2 4 years of experience as a supervisor/manager with proven ability to train, nurture, and develop employees and determine leadership skills in othersgeneral knowledge of irrigation systems & turf management programs.
• 1 2 years of experience using Aspire Software I was preferred.

SKILLS & ABILITIES QUALIFICATIONS:

• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
• Exceptional problem-solving skills.
• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
• Strong interpersonal and communication skills, with the ability to effectively communicate verbally and in writing to all levels of leadership, team members, and clients.
• Must maintain confidentiality and trust when dealing with complex, sensitive, and confidential issues.
• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word, and Excel. Experience.
• Must be able to travel to and from the Company office and client locations and attend after-hours events when necessary (board meetings, networking events).
• Highly organized with extraordinary follow-up abilities.
• Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate
• Valid driver's license with a reasonably clean record.

PHYSICAL REQUIREMENTS

Key:

Rarely = less than 10%

Occasionally = up to 33%

Frequently = up to 66%

Continuously = 67% to 100%u

Rarely: Crawling, climbing on/off truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs.

Occasionally: Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs.

Frequently: Standing, walking, stooping, climbing stairs.

Continuously: Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing speech range, depth perception, lifting up to 10lbs.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Landscape maintenance: 5 years (Required)
• Client Manager: 2 years (Required)

Ability to Relocate:

• Waunakee, WI 53597: Relocate before starting work (Required)

Work Location: In person