Now Hiring - Visit US, Inc. c/o Iberostar Hotels & Resorts - Call Center Customer Service Representative in Doral, FL

Full description of the position

Bilingual English/Spanish is a must.

Candidate must be legally authorized to Work in the United States.

Hourly rate of $15.00 plus sales incentive

Job Description

A Florida Corporation that represents a 5-star Spanish hotel chain is actively searching for a full time Call Center Agent to be based out of its Doral, FL office.

Call Center Customer Service RepresentativeJob Purpose:

A Call Center Agent enhances customer service experience, makes reservation and provides information and support to clients through phone and email.

Call Center Customer Service Representative Job Duties:

• Customer Service Experience. (Minimum of 1 year experience) Ability to effectively deal with customers, some of whom will require high levels of patience and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Able to handle high call volume and self-confidence appearance on the phone.
• Ensure customer satisfaction on all calls and through email inquiries.
• Exceptional organizational skills.
• Proficiency in the use and operation of computer systems.
• Ability to input customer reservation requirements into a computerized format within office guidelines. Fax or e-mail confirmations if is required.
• Ability to use multiple applications simultaneously to complete customer interactions.
• Ability to sit for long periods of time.
• Able to load rates on Company System Ability to communicate one on one, as well as participate in meetings.
• Ability to write brief, clear, grammatically correct emails and correspondences.
• Ability to document all conversations for the purpose of internal and client communications. Identify problems by collecting information, and taking or directing action to solve the problem.
• Use independent action and judgment in solving commonly encountered problems. Move between multiple tasks and balancing priorities.
• Maintains a favorable working relationship with all other company employees.
• Skills/Qualifications: Bilingual Spanish/English, Administrative Writing Skills, Reporting Skills, Microsoft Office Skills, Organization, Time Management Skills, Verbal and Written Communication Skills.
• The right candidate must be able to work independently, under pressure with high volume of calls, multitasking is a must.

Benefits: vacations, sick time, STD, LTD, 401k with company match, health, dental and vision insurance with company contribution

Job Type: Full-time

Salary: $15.00 /hour plus uncapped sales incentive

Job Type: Full-time

Pay: $15.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person