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Now Hiring - Simmons Bank - Financial Services Customer Call Center Specialist I in Little Rock, AR

Financial Services Customer Call Center Specialist I in Little Rock, AR

Simmons Bank
Base Salary Yes (amount not posted)
Total Comp: NA
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Qualifications Years In Sales
Industry: Financial Services

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Banking & Lending
To Whom Financial Services

Location:

Little Rock, AR
3.4

Full description of the position

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Customer Call Center Specialist I performs a full range of customer service oriented telephone, website, intranet, and online banking services via multimedia communication as directed by the Managers of Customer Call Center. Develops meaningful relationships with customers to deliver the best banking experience possible.

Essential Duties and Responsibilities
  • Receives and processes incoming calls from customers.
  • Responds to inquiries and determines the appropriate response or direction for the caller.
  • Assists in the completion of new account or loan applications.
  • Issues messages and resolves complaints as necessary.
  • Performs various operational background duties.
  • Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.
  • Reviews reports, prepares correspondence, and participates in special department projects as required.
  • Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
  • Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
  • Ability to read and comprehend simple instructions, short correspondence and memorandums.
  • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations.
  • Ability to write simple-to-business correspondence and routine reports.
  • Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community.
Education and/or Experience
  • HS Diploma/GED
  • One year of customer service or sales experience, preferably in a financial setting, is required.
Computer Skills
  • MS Word and Excel
Other Qualifications (including physical requirements)
  • Must possess excellent telephone skills, including a professional speaking voice.
  • Must have good oral and written communication skills.
  • Must be proficient with a PC.
  • Must present a friendly, professional image and conduct.
  • Must maintain punctual and regular attendance.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.
Simmons Bank
Company Size
1001 to 5000 Employees
Founded
1903
They Sell
Banking & Lending
To Whom
Financial Services
Website
www.simmonsbank.com
Revenue
$5 to $10 billion (USD)

Simmons Bank is currently hiring for 2 sales positions
Simmons Bank has openings in: AR
The average salary at Simmons Bank is:

2 Yes (amount not posted)

Simmons Bank
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Simmons Bank

Simmons Bank is currently hiring for 2 sales positions
Simmons Bank has openings in: AR
The average salary at Simmons Bank is:

2 Yes (amount not posted)