Now Hiring - Virgin Pulse - Information Technology Client Manager in Providence, RI

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

You are a skilled client or operations manager who is dedicated to your craft in planning and delivery with and for clients. In this role you will have primary responsibility for the construction and execution of client specific program plans, based on individual account strategies, for your assigned book of business. You will oversee the day-to-day account and program management activities for your assigned clients by working closely with other functional departments within the company. It will be necessary to support the Commercial teams with pre-sales and upsell efforts.

In this role you will wear many hats, but your knowledge will be essential in the following:

• 
  Deliver the highest level of client satisfaction and operational excellence for individual book of business assignments, while supporting & coordinating with fellow team members across client base
• Serve as a subject matter expert on each client in book of business for internal partners and serve as Virgin Pulse expert for each client relationship through product and process knowledge.
• Ensure that all client contractual obligations are being met and communicating any contractual risks in delivery appropriately.
• Develop, monitor, modify and refresh client annual program plans in coordination with account strategy and client-determined KPIs.
• Plan and help realize activities, within an annual program plan with related deliverables, deadlines and data, which positively influence clients’ program participation and engagement.
• Work with marketing to develop promotions and competitions for each assigned account to positively influence program participation and engagement.
• Prepare and deliver program updates and outcome / results reviews for each. Develop tactical recommendations and action plans aligned with account plan and client determined KPIs.
• Provide support of the implementation process for assigned accounts (new client and upsell implementation)
• Project manage day-to-day operational and tactical account management activities for assigned book of business.
• Maintain internal client management tools for assigned book of business.
• Ensure internal teams respond to and resolve routine client requests and questions.
• Maintain a strong working knowledge of all aspects of all Virgin Pulse programs, and be resourceful on continued learning and change.
• Support contract renewal and account growth in collaboration with colleagues in Commercial departments
• Perform special projects as requested.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree, or equivalent, in related discipline; coupled with 3 or more years of experience in sales, marketing, account management, client operations or related customer service position a plus.
• Direct and demonstrated real-life experience can substitute for bachelor’s degree.
• Previous client-facing experience strongly preferred.
• Previous experience in a software company and/or in health and benefits space is preferred.

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent interpersonal, presentation, and writing skills.
• Strong organizational skills and detail orientation
• Desire to contribute individually and collectively toward individual, department and company goals.
• Ability to delegate responsibilities to internal teams, while maintaining the client relationship
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Ability to manage multiple priorities and perform effectively under pressure.
• Display a project management orientation to ensuring deliverables are met for clients.
• A high level of professionalism and positive work behavior.
• Self-directed and proven ability to work independently.
• Strong analytical, problem-solving skills
• Proficiency in use of Microsoft office programs (i.e., Word, PowerPoint, Excel)
• Knowledge of Salesforce and/or Atlassian tools preferred, but not required.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $75,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for [10%] target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.