Now Hiring - Duke's Tire Pros - Professional Services Sales Associate in Wilmington, NC

Company Overview
At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Job Summary
The Sales Associate is responsible for providing outstanding customer service to customers by selling tires and automotive services, road hazards, recommended services, benefits, and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well-merchandised store.
A fast-paced, high-volume retail environment with growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Answers phone and schedules appointments with customers
• Determines the nature of customer problems; May make a road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Explains warranties, options, pricing, etc. to the customer
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collect payments

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication, and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and determine the resolution of malfunctions
• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication, and maintenance
• Retail customer service and customer relations experience
• Preferred Experience
  
  • 3+ years experience as a Sales Associate in an auto repair store, auto dealership, or comparable professional environment
• • Tire Manufacturer Sales Skills certification a plus

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.