Now Hiring - Relationship Manager in Orange, CA
Relationship Manager in Orange, CA
Hello Applicants,
The Relationship Manager is responsible for building and maintaining relationships with ISO/ISA partners with a sales-like mindset to increase the number of applications submitted. The relationship Manager maintains constant communication with sales partners with the goal of transitioning a signed merchant application to a processing merchant. Relationship Manager provides industry or company information to help facilitate the transition from application to processing merchant.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/relationship manager team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage with customers
Skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Solution driven and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
If this sounds like you, please submit your resume.
About Beyond Bancard
Beyond Bancard is a global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over US $2 billion, Beyond Bancard connects businesses and consumers across various payment platforms. Delivered through an integrated platform, Beyond Bancard solutions are geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Beyond Bancard
1 Yes (amount not posted)
Beyond Bancard
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Beyond Bancard
1 Yes (amount not posted)