Now Hiring - 1st Team Staffing Services - Call Center Representative in Tampa, FL

Full description of the position

Essential Job Functions and Duties:

· Provide administrative support for the customer service and dispatch department supporting the Logistics business.

· Matching paperwork for daily manifests for deliveries and ensuring it gets to the warehouse department for pulling and staging of runs.

· Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.

· Provide directions for daily manifests – through pulling information from builder websites as well as provide phone-based support for drivers on the road completing daily deliveries.

· Answering inbound sales and customer support calls like Alorica, 24-7 Intouch, and Progressive· Spearhead setting up and facilitating interviewing and new hire activities for the facility.

· Complete ordering of facility supplies.

· Ensure that all communal spaces of the facility are maintained in a Customer ready state as well as ensuring proper stocking of communal areas.

· Utilize and maintain databases and spreadsheets using internal systems.

· Assist team members in their daily work activities as required.

· Carry out special projects as assigned.

· All other duties as assigned.

Schedule:

· 8am to 7pm Monday through Friday and some weekend availability

Qualifications:

· Bilingual (Spanish) is a huge plus

· Positive, can-do attitude

· Excellent written and verbal communication skills

· Excellent customer service, organizational and interpersonal skills

· Self-starter and able to work both independently and as a team member

· Passion for supporting a customer-oriented business environment

· Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint

· High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results

Preferred Qualifications:

· 1 years of experience in customer service/admin position in logistics industry, ideally last mile.

Work Environment:

· Office space, open cubical environment

· Ability to work at office work station on computer for a full 8-hour day

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Tampa, FL 33610: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: In person