Now Hiring - TixTrack - Information Technology Ticketing Services Representative (Remote - California) in Los Angeles, CA

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2023-24.

Even with a highly dispersed, remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

Job Summary

The Ticketing Services Representative helps ensure our Nliven clients receive exceptional service and support. This role is responsible for handling and resolving client queries while ensuring a positive client relationship. This position reports directly to Director, US Ticketing Services (Nliven).

This position is full-time and fully remote. Candidates must be located in California in the Pacific Time Zone.

Essential Duties and Responsibilities

• Support clients by providing information about our Nliven product and answering questions.

• Log and respond to low-level client support calls and queries via telephone and email in an efficient and timely manner.

• Assist with inquiries related to system functionality.

• Communicate with Product Manager when fixes need to be worked into the product release.

• Escalate client’s needs to other departments in a timely manner, when necessary.

• Build positive client relations by checking in regularly and following up on active items.

• Identify potential client services concerns and take proactive measures to address.

• Support the specification, configuration, and set up of new TixTrack Client installations.

• Help successfully onboard and train new clients on the Nliven system.

• Assist clients with new and existing manifest within the Nliven ticketing platform.

• Support ongoing set up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients.

• Maintain a comprehensive working knowledge of TixTrack’s Nliven product including all new software updates that are released.

• Work with the Sales and Customer Success teams to ensure clients are informed when new features are released.

• Provide occasional input and feedback into the further development and enhancement of TixTrack’s product range.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Bachelor’s degree in business or related field.

• Three or more years of proven client relationship or customer service experience.

Essential Skills

• Strong oral and written communication skills.

• Ability to work independently.

• Possess strong interpersonal and problem-solving skills.

• Excellent attention to detail.

• Proficient organizational and time management skills.

Equipment/Software/Tools

• Microsoft Office

• Google Suite

• Slack

• CRM Software

Our Core Values

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

Compensation & Perks

• Base annual salary range of $50,000 - $65,000, commensurate with experience
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing [please apply online].