Now Hiring - eSquared Communication Consulting - Information Technology Sales Support Specialist in Tempe, AZ

Full description of the position

The Sales Administrator is responsible for providing support and collaborative problem solving to the sales teams, as well as advanced resolutions to customer facing communications. The Sales Administrator is a key role in assisting multiple internal teams to provide efficiency, as well as maintaining strong relationships with external customers and/or vendors.

This role is perfect for someone who excels in administrative roles and wants exposure to a new industry or someone wants entry level sales opportunity with room for growth! We are looking for a supportive, positive and quick on their feet type of person who enjoys helping a team!

Minimum Qualifications

• Bachelor’s degree or three-five years’ experience in inside sales or high-level customer service
• Two years prior experience in direct communication with customer and/or clients
• Strong administrative skills with the ability to multi-task, manage priorities and deadlines
• Strong attention to detail and able to assist with high quality outcomes
• Proficient in Microsoft Word and Excel computer software programs
• Knowledge of the telecommunications industry preferred
• Ability to communicate effectively (written and oral)
• Ability to prioritize workload while remaining organized
• Ability to work independently and as part of a team

Essential Position Functions

• Responsible for tracking and monitoring unclosed sales quotes and communicating with customer(s) in order to follow up on any pending items or questions
• Responsible for assisting in processing orders from sales teams purchase orders as needed
• Responsible for assisting the sales personnel with travel arrangements and/or monitoring activity while they are traveling to ensure sales process or escalations are not interrupted
• Responsible for monitoring, tracking and updating any orders that have been placed with procurement team to ensure all tickets, statuses and communications to customers are accurate and timely
• Assist sales teams in entering quotes in quote management software and sending quotes to customers as needed
• Follow up with customers after quote has been sent to ensure receipt and address any questions/concerns they may have
• Partner with marketing team in order to create, produce and purchase any marketing materials needed to send to customers and/or bring to business conferences
• Partner with marketing team on any lead generation projects and assisting sales team to execute
• Assist the accounting team and sales team to address any and all invoice inquiries from customers
• Partner with partner sales team to communicate effectively any invoice resolutions
• Responsible for making any invoice adjustments and/or consolidations and communicating effectively the changes to both internal and external teams
• Responsible for proactively managing the Pricing Agreements with Vendors by tracking and monitoring the expiration date and pricing adjustments/ renegotiations due to changes in quantity
• Responsible for assisting with inventory management by proactively monitoring inventory levels as it relates to sales orders and current on hand amounts
• Responsible for ensuring proper order amounts are being placed cost efficiently as it relates to stock levels
• Responsible for assisting project management and warehouse teams with multi location customer rollouts and ensuring that all tickets associated with rollouts are accurately and processed in a timely manner

E2 Benefits/Perks:

• Bonus/Commission eligible position after probationary period
• Multiple health care packages to choose from, available after 60 days
• 2 weeks PTO/Sick Time
• 401k with 4% match, after 1 year
• Competitive pay with room for advancement
• On-the-job training provided!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus

Work Location: In person