Now Hiring - Cognitus Consulting - SAP CX Sales and Service in Miami, FL

What You’ll Do

• Hands-on experience in design, build, test and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions
• Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out SAP Lead to Opportunity and Customer Service offerings powered by SAP C4C
• Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
• Experience in C4C In-App and side by side extension using BTP Extension framework
• Experience in Cloud integration with C4C and ECC/S4HANA
• Lead to Cash business use case implementation experience
• Develop strong relationships with clients and gain the trust as key advisors
• Ability to do fit-gap analysis on business requirements related to sales and service areas
• Make the business case for the SAP C4C (Sales & Service) technology solution recommended to the client
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (e.g., MindTouch, SAP Contact Center)
• Knowledge of S4HANA/ECC will be preferred
• Knowledge of SAP CPQ

Basic Qualifications

• Minimum 5 full life cycle of C4C Sales and Service implementation
• Minimum of 5 years’ experience with configuring SAP C4C Sales & Service process solutions
• Prior experience as a team member of a CRM software related successful project implementation

Qualifications

• You’ve earned SAP CX Sales and Service Certification(s)
• Experience with configuring C4C web services and integration. Setting up code list mapping
• You have other SAP CX or SAP S/4HANA or SAP ECC experience
• BS/BA degree from a 4-year college or university
• 3+ years of Customer Success, Account Management, Sales, and/or Project Management experience
• Experience working with clients who are in an on-premise software environment
• Strong verbal and written communication skills and technical aptitude
• Excellent organizational, project management, and time management skills
• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with challenges / escalations.
• Willing to travel as needed

About us: Cognitus is an SAP Gold partner that Sells, Services, builds apps in the SAP eco-system and maintains SAP solutions. Cognitus provides SAP implementation services and software licenses through its global network of offices across North America, Asia, LATAM, and Europe. Cognitus is a leader in S/4HANA Movement with its Gallop portfolio focusing on S/4HANA assessments, Factory delivered migrations from legacy systems, and guided outcomes for specific business process improvements.

Benefits:

Cognitus offers a comprehensive benefits package and supports a wide spectrum of employee well-being needs. Benefits offered are as follows:

• Paid SAP training
• Flexible schedule
• Medical, dental, vision insurance
• Voluntary Life Insurance
• Paid time off
• 401K benefits

Cognitus Consulting LLC uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit [please apply online] Cognitus Consulting LLC. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.