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Now Hiring - Customer Service / Office Representative in Gardner, MA

Customer Service / Office Representative in Gardner, MA

Plastics Manufacturing
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location: Gardner, MA
0

Job Description

An exciting opportunity exists for a professional well-qualified Customer Service Representative to join a well-established plastics manufacturing company in the North Central MA area.

Responsibilities

  • Conduct contract review per documented procedures and work instructions.
  • Accurate order entry and processing, track order status, and expedite as necessary to ensure on-time delivery.
  • Service existing accounts, obtain orders, and establish new accounts by planning and organizing a daily work schedule to call on existing, past or potential new customers.
  • Responsible to ensure customer retention and growth through strong relationship management metrics.
  • Persuasively present our products, up-sell and cross-sells additional products, and generate referrals.
  • Interacts daily with RSM/Reps regarding customer opportunities, orders, and issues.
  • Follow up on lost business and reactivate dormant accounts.
  • Develop new business opportunities and sign on new accounts.
  • Build and maintain loyal customer relationships.
  • Qualifies customer RFQs to ensure accurate cross-referencing.
  • Forwards quotations to customers as required.
  • Completes initial lead follow-up and communicates results to RSM, Marketing, and appropriate management.
  • Research prospective clients through several strategies including the Internet, trade show lists, referrals, and professional directories.
  • Assist in business development activities i.e., direct mailings, samples, and follow-up calls.

Requirements

  • Must be able to understand and work from written and/or verbal instructions.
  • Must be able to fluently read, write and speak the English language.
  • Bachelor’s degree or at least 3 years of Customer Service or Inside Sales experience.
  • Work independently and as a team player.
  • Effective time management skills and follow-up skills.
  • Must have good communication (written, verbal and presentation skills.)
  • Computer experience in Windows environment, Microsoft Office suite.

Job Type: Full-time

Benefits:

  • Health insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Gardner, MA 01440: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 3 years (Required)

Work Location: In person

Plastics Manufacturing
Company Size
Founded
They Sell
To Whom
Website
Revenue


Plastics Manufacturing is currently hiring for 1 sales position
Plastics Manufacturing has openings in: MA
The average salary at Plastics Manufacturing is:

1 Yes (amount not posted)

Plastics Manufacturing
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Plastics Manufacturing

Plastics Manufacturing is currently hiring for 1 sales position
Plastics Manufacturing has openings in: MA
The average salary at Plastics Manufacturing is:

1 Yes (amount not posted)