Now Hiring - Springs Window Fashions - Dealer Account Specialist- CEDIA in Middleton, WI

Company Description

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering manufacturer, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities.

Our custom window treatments are available under the Bali, Graber, SunSetter, and Mecho brands in nearly every major retailer, in thousands of designer showrooms, and showcased in large commercial buildings.

The Opportunity

Springs Window Fashions has invested heavily in building capabilities over the last three years to become a leader in product innovation. We are also focused on investing in the connected home, primarily around smart home integration with our motorized window covering solutions. This creates an amazing opportunity for both our business growth and candidates looking to grow their careers within the home décor and home automation industry. We are bringing new innovations to market at an accelerating pace and have a lot to offer consumers who want to improve their home décor and lifestyle through the power of the connected home.

Job Summary

This role reports directly to the home technology & integration (HTI) CEDIA channel General Manager. The Dealer Account Specialist directly supports SWF’s initiative to grow market share within the CEDIA (consumer electronics design and installation) dealer channel. This role directly supports the GM and National Director of Sales to manage all aspects of dealer onboarding and provide account support as an account specialist. Duties include managing following ups and processing dealer paperwork, credit applications, dealer orders, providing dealer onboarding orientation, and lead dealer portal training over Zoom. Additionally, this role will handle delegated dealer follow-up calls and work closely with the field-based sales organization to ensure dealers have proper internal support, training, and onboarding support.

Job Duties

• Facilitate and manage HTI dealer onboarding
• HTI department administrative responsibilities
• Coordinate and manage correspondence with new dealers’ accounts approved to be onboarded
• Manage and follow-up on new dealer paperwork, credit app, and tax-exempt forms
• Submit all new account profiles to be set up in the system by onboarding
• Communicate account info to the new Dealer and Territory Sales Manager
• Assist dealer account with placing sampling orders for Territory Sales Managers/Dealers
• Offer support between Customer Service and requested samples
• Email Territory Sales Manager sample requests
• Submit credit and follow up with account credits
• Run and distribute various monthly reports
• Process dealer account rebates
• Perform dealer account maintenance by updating any changes requested ie: shipping and contact info.
• Assist National Sales Director, Territory Sales Managers, Regional Sales Managers, and others with daily tasks
• Respond to daily calls, emails, and messages via Teams
• Research Dealer orders and follow up on credit holds
• Act as a key point of contact between HTI (CEDIA) channel sales team, product management, dealer marketing, dealer training, and several cross-functional departments to implement and execute CEDIA channel-focused marketing projects.
• Travel Domestically up to 10%

Requirements

Education & Experience

• Associate degree required; Bachelor's degree preferred.
• Experience with consumer products and customer service preferred.

Skills, & Abilities

• Proficiency in Microsoft Office Suite specifically PowerPoint, Word, and Excel.
• Effective presentation, verbal, and written communication skills
• Excellent organizational and problem-solving skills.
• Consistent attention to detail, urgency, and quality.
• CEDIA channel sales experience is a plus.

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement