Now Hiring - Owens Insurance Agency - Professional Services Licensed Personal Lines Customer Service Representative in Wilmington, NC

About Owens Insurance Agency
Owens Insurance Agency is an independent agency that has been in business for over 25 years. Our agency offers personal and commercial insurance, as well as, financial products. We strive to get to know our customers and their needs and serve them in a professional manner. We pride ourselves in maintaining solid customer relationships by being our client's trusted insurance advisor.

Benefits

• Paid time off and holidays
• Simple IRA with employer match
• Health Insurance
• Opportunity for bonus pay

Job Description
We are seeking an energetic, experienced and motivated individual to service our existing personal lines clients. This individual will be responsible for reviewing existing customer accounts, reviewing coverages and conducting renewal reviews. The position will also include assisting with billing inquiries, underwriting memos, documentation, etc.

Responsibilities

• Assist customers with their current policies, benefits, claims, etc.
• Review existing policies, coverage limits, evaluate replacement costs, process policy changes, etc.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
• Establish and develop strong client relationships to maintain agency retention and client loyalty

Qualifications

• Hold a North Carolina Property and Casualty Insurance license
• Minimum of two years personal lines insurance experience
• Demonstrate strong knowledge of insurance products, coverages, and underwriting procedures
• Excellent communication and interpersonal skills
• Proficiency in technology including Microsoft Office and agency management systems

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.