Now Hiring - Rocky Mountain Chocolate - Sales Associate in Charlotte, NC

Full description of the position

The Company

Rocky Mountain Chocolate Factory went public in 1985 but prior to that Frank Crail had a dream to raise a family in a quiet, small town environment. Not having a plan to support his dream in Durango, Colorado, the quaint Victorian-era town in which they had chosen to settle, he began surveying the town’s local residents and merchants. “It came down to either a car wash or a chocolate shop,” recalls the father of seven. “I think I made the right choice.” Today, a shop still stands on Main Street, with its sights and smells tempting tourists and locals alike to experience a cornucopia of chocolatey treats before a breath-taking ride on the scenic Durango-Silverton Narrow Gauge Railroad or after a half-day white water rafting trip through town. Twenty one years later, from that tiny shop downtown emerged the need for a 53,000 square foot factory located on the town’s outskirts, built to supply hundreds of franchised stores throughout the United States and the world.

Responsibilities

The Associate’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an entertaining and exceptional experience. This is a full time, non-exempt role.

• Supports our mission, “Creating Memorable Moments for Guests of all Ages”

• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions

• Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience

• Assists Guests in finding solutions that best meet their needs while leveraging all available resources

• Consistently treats all Guests and fellow associates with respect and contributes to a positive work environment

• Takes a proactive role in maintaining our brand standards in Guest engagement, visual and housekeeping

• Performs cash wrap and POS duties in an efficient and timely manner while maintaining a high level of Guest Service

• Cooking caramel, creating our signature apples as well as making Fudge from scratch

• Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business

• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

• Promotes and maintains a safe working and shopping environment

• Engages children at their level allowing them to become part of the experience

• Takes a proactive role in maintaining our brand standards in Guest engagement, visual standards and housekeeping

• Drives Store results by suggesting additional items to Guests to meet their needs

• Ability to demonstrate strong Guest-focused engagement on and off the sales floor

• Demonstrated success working as a member of a team

• Ability to receive feedback and take action when appropriate

• Must maintain a professional appearance and meet our grooming guidelines

Basic Qualifications

• Job may require lifting boxes that weigh up to 50 lbs. and climbing a ladder

• Available to work a flexible schedule that meets the needs of the business including evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business

• Must be able to submit verification of legal right to work in the United States and an FBI background check for airport security clearance

• Must be at least 18 years of age

• Positive attitude and can work well with a team

Preferred Qualifications

• Previous experience in retail or the service industry

• Ability to speak fluently in another language in addition to English

• Comfortable engaging with people from all over the world

Required Education

• High School Diploma or equivalent

Have you ever thought about working in a candy store? Well here is your chance. We need motivated positive people who love to interact with people from all over the world creating and selling some of the most delicious chocolate and caramel apples you will find anywhere. If you feel you are a match and would be a great addition to our team, please apply. This job is at the Charlotte Douglas International Airport.'
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Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Location:

• One location

Paid Training:

• Yes

Management:

• Store Manager

Work Remotely

• No

Job Type: Full-time

Pay: $10.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: In person