Now Hiring - Russell Thompson Butler & Houston - SALES & CATERING COORDINATOR in Houston, TX

Thompson Houston is now recruiting a Sales & Catering Coordinator to join the hotel’s opening team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Opening Fall 2023, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company match
• Free parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Job Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.

The Sales and Catering Coordinator will assist sales managers with administrative duties including but not limited to Word processing, account management, presentation preparation and customer follow up. This position will coordinate account client needs and client events. The Sales and Catering Coordinator will maintain files, systems and communication to other departments as directed by sales managers. The ideal candidate will demonstrate initiative and problem-solving skills on assignments. This role will report directly to the Director of Sales & Marketing and Director of Catering & Special Events.

Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This position’s anticipated start date is September 2023.

Responsibilities & Duties include:

• Develop a full working knowledge of operations and hotel policies.
• Maintain visibility and integrity of the Sales & Catering Department.
• Accurately source leads, RFPs, meeting planner questions and reservation inquiries.
• Be comfortable speaking with clients on behalf of the Sales Manager, as needed.
• Be able to create basic proposals, contracts, site alerts and other sales documents.
• Make sure sales collateral is refreshed and stocked accordingly.
• Manage the ordering and restocking of sales amenities.
• Assist with welcome amenities and notecards.
• Adhere to event contract for key due dates and contracted minimums.
• Detail and communicate Banquet Event Orders (BEOs) with customer and events team.
• Greet clients for Hotel tours.
• Manage and track group room blocks, including rooming lists, individual call-in, and online bookings with the Reservations team.
• Coordinate event needs with food and beverage and operations departments.
• Work closely with the Catering and Conference Services Team to ensure their Managers are supported through open and clear communication.
• Act as onsite coordinator with a focus on timeline management, overseeing of event setup, and effective problem solving when necessary.
• Track all communication in Envision.
• Communicate upcoming group and event details with all departments in a timely manner.
• Responsible for collecting deposits, financial reconciliation, and invoicing.
• Work with other sales team members, as designated by the Director of Sales and Director of Catering when called upon to maximize total team productivity and customer service.
• Assist in the preparation of travel, tradeshows, and site visits.
• Manage revenue tracking, lead logs, and data analysis for month-end reporting.
• Responsible for the turnover of Group, Wedding, and Social contracts with the completion of a turnover checklist.
• Support other team members as required.
• Perform any other duties as requested by the Director of Sales or Director of Catering.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• A true desire and passion to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer applications
• Envision Sales and Social Tables knowledge is preferred
• Candidates should be extremely detail-oriented and organized
• Problem solving, reasoning, organizational and training abilities are used often
• Requires full flexibility, including the ability to work weekends, nights, and/or holidays
• At least two years hotel experience
• Thorough knowledge of the practices and procedures regarding catering, food and beverage, menu development and pricing
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations
• Must possess communication skills in terms of the ability to negotiate, sell, and influence professionals and/or hotel guests

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.