Now Hiring - Encore Strategic - Professional Services Client Relationship Manager in North Attleboro, MA

Full description of the position

Are you ready for a Client Relationship Manager role in a top tier IT company with a supportive team, compensation of 45-55K, great benefits, and tons of room to grow?

Welsh Consulting is a fast-growing MSP in North Attleborough, MA. We provide IT strategy, support, and project-related services to a wide variety of small and growing businesses. We’re a supportive team that recognizes initiative and rewards the desire to step up, learn, and grow. We are currently seeking a Client Relationship Manager (CRM) to be our client’s advocate and ensure their satisfaction with projects, service tickets, and day-to-day issues. If you love building professional relationships and have an interest in technology, this role is for you!

What you’ll do:

• Schedule and facilitate meetings with clients to relay information regarding inventory, IT roadmap, and IT related budgets and strategy
• Work within a team to ensure exceptional customer service is being delivered to all clients
• Assist with the creation of agreements for offered products and services
• Maintain and track CSAT scores and multi-department data collection
• Review/update internal and client facing documentation (related to client services)
• Update CRM platform and SharePoint with latest client information
• Assist with onboarding new clients

Skills You’ll Need:

• Functional knowledge and experience with Office productivity tools (Word, Excel, PowerPoint)
• A passion for technology
• Excellent Interpersonal skills
• Excellent communication skills (written and oral)
• Experience in a previous IT position is a plus
• Quick on your feet and able to make important decisions
• Ability to effect positive experiences from difficult challenges

We’ll Provide:

• Generous medical and dental insurance, paid time off, and a retirement plan
• Long term disability and life insurance
• Predictable set schedule to help promote work/life balance
• Weekly team meetings and get togethers
• An environment where knowledge is shared through collaboration with peers and developed through formal training
• Room for growth and professional development
• Salary range $45k-$55k based on experience

Ready to Apply?

• Quick apply with your resume

OR

• Get a head start on the application process through our online portal here:
• [please apply online] Type: Full-time

  Pay: $45,000.00 - $55,000.00 per year

  Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

  Experience level:

  • 2 years

  Schedule:

  • Monday to Friday

  Travel requirement:

  • Travel

  Ability to commute/relocate:

  • North Attleboro, MA: Reliably commute or planning to relocate before starting work (Required)

  Work Location: In person