Now Hiring - Wilshire Law Firm - Legal Bilingual Call Center Manager in Los Angeles, CA

Full description of the position

Call Center Manager

Impact:

As our Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.

Daily Tasks:

• Lead a team of more than fifty intake representatives.
• Create and manage intake representative work and training schedules.
• Audit and monitor intake representative calls with potential clients.
• Assist in signing up clients.
• Lead new hire training.
• Assist in client referral process and procedure.
• Bring a team-oriented and positive attitude to our Los Angeles office.

Your Skills:

• Must be bilingual in English and Spanish.
• Minimum 5 years of call center management experience is required.
• Bachelor's degree in relevant field preferred.
• Charismatic and professional.
• Experience working with entry-level workforce.
• Experience working in sales.
• Experience working in a law firm setting, preferably in personal injury or employment is a plus.
• Experience working with Salesforce or legal CRM a plus.

Benefits:

• Compensation range is $100,000 – $155,000.
• Paid time off and paid holidays.
• Opportunities for growth and advancement.
• Team outings and sponsored events.
• Referral bonus program.
• Firm-paid Medical, Dental & Vision HMO with low-cost upgrades.
• Paid Life and AD&D insurance.
• 401k.
• FSA (Flexible Spending Account).
• EAP (Employee Assistance Program).
• Pet Insurance.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are happy to make reasonable accommodations to enable individuals with disabilities to perform essential functions throughout all terms of employment as well as the entire application process.

Strive for Excellence. Fight for Justice. Foster Unity. Join Wilshire Law Firm.

Job Type: Full-time

Pay: $100,000.00 - $155,000.00 per year

Work Location: In person