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Now Hiring - Service BDC Agent - Stevens Creek BMW in Santa Clara, CA

Service BDC Agent - Stevens Creek BMW in Santa Clara, CA

Sonic Automotive
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Vehicle Dealers
To Whom Retail & Wholesale
Location: Santa Clara, CA
3.6
Company Description


At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.


Job Description


Summary

The Service BDC Associate is responsible for generating services appointments with customers that contact Stevens Creek BMW via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate services appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms and other documentation on a timely basis.
  • Cashier duties

Qualifications


Qualifications

  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast paced environment.
  • Ability to work in call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.


Additional Information


Salary

  • $19 / hour
    • Plus commission

We offer a comprehensive benefit package, and a competitive compensation package.


It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Sonic Automotive
Company Size
10000+ Employees
Founded
1997
They Sell
Vehicle Dealers
To Whom
Retail & Wholesale
Revenue
$10+ billion (USD)


Sonic Automotive is currently hiring for 27 sales positions
Sonic Automotive has openings in: AL, TN, CA, CO, TX, FL, NC, GA, & NV
The average salary at Sonic Automotive is:

27 Yes (amount not posted)

Sonic Automotive
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Sonic Automotive

Sonic Automotive is currently hiring for 27 sales positions
Sonic Automotive has openings in: AL, TN, CA, CO, TX, FL, NC, GA, & NV
The average salary at Sonic Automotive is:

27 Yes (amount not posted)