Now Hiring - Seattle Wholesale Growers Market - Professional Services Floral Sales Associate in Seattle, WA

Full description of the position

Job Title: Floral Sales and Orders Associate
Pay: $21.00 - $25.00 DOE
Reports to: General Manager

General Description and Job Duties

The Floral Sales Associate works closely with customers, growers, and staff to sell SWGM floral wholesale products. This person is part of a small team that provides customer service at the market and supports the needs of wholesale customers placing orders. Being successful in this position requires excellent written communication skills, an aptitude for organizing and managing high volumes of information and details, knowledge of SWGM floral products and seasonal availability, and an understanding of the nuance of color and design. Overall, the person filling this role must be extremely professional and excel in providing our customers with a high level of service and care.

Minimum Qualifications:

• Floral horticulture knowledge of plants and floral products, Northwest seasonal availability.
• Excellent written and oral communication skills
• Highly organized and detail oriented. Accurate.
• Excellence in Retail or Wholesale customer service experience
• Ability to prioritize and multi-task.
• Ability to stand, walk, crouch, or kneel.
• Ability to regularly lift and/or move up to 40 lbs.
• Able to function and perform work at early morning hours.
• Ability to work in coolers and in unheated warehouse conditions.
• Must be at least 21 years of age or older.
• Valid driver’s license in USA (not an ID card, expired, or suspended)
• Motor Vehicle Records (MVR) a good driving history

Desired Qualities, Experience, and Training:

• Motivated to go the extra mile to serve the needs of customers.
• Professional work style
• Strong visual sense of color and design
• Proficiency in Google Drive, and Microsoft Office
• Thrives in fast-paced environments.
• Warm, friendly personality that enjoys personal interactions.
• Willingness to learn.
• Self-motivated
• Flexible and adaptable to change.
• Ability to increase efficiency, profitability, and customer satisfaction.

The Sales and Orders Associate’s duties and responsibilities include the following:

Orders

• Receive and enter customer pre-orders into our online order system.
• Communicate with customers about their order, including availability, substitutions, pricing, pick up dates, deliveries, and shorts when they occur.
• Track the status of all preorder products and purchase order information.
• Communicate with staff about product pulls from open stock inventory.
• Email cost estimates and order confirmations to customers for pre-orders
• Email growers a consolidated list of weekly pre-orders
• Track product, varieties, quantities, and colors for orders we cannot fill.
• Receive product and ensure accurate invoicing from suppliers and growers.
• Inspect product quality, remove products that do not meet quality standards, document, and communicate quality issues with growers.

Sales

• Help open the Market for business, which includes merchandising products with signage, pulling poor quality product, reviewing email and phone messages for orders, pulling orders.
• Welcome and orient wholesale and public customers; process new buyer applications.
• Assist customers with identifying products, pricing, and general availability.
• Assist with customer checkout – invoicing, credits, packing and carry out.
• Receive, process, merchandise, and care for cut flower and plant inventory.
• Clean, organize and fill buckets for processing and orders.
• Monitor product quality; remove and record poor quality products.
• Help close the Market, which includes consolidation, pulling poor quality product, storing product in coolers, cleaning, reviewing daily sales.
• Help keep sales floor, coolers, dock area, back stock space and overall Market facilities clean, organized, and safe.
• Fill in when needed during staff vacations, market events, and floral holidays.

Hours: Monday to Friday 5 am – 1:30 pm during Market’s operational hours
(see Market website) and for periods immediately before or after those times for opening preparations and closing activities. This position will be 32 to 40 hours per week, however, may vary with the requirements and the seasonal nature of the Market’s business with some days up to 12 hours and the potential for overtime work.

“We are an equal opportunity employer”

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Seattle, WA 98108: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Floral Horticulture: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: In person