Now Hiring - Impact Merchant Solutions - Call Center Manager in Dallas, TX

Full description of the position

Are you a dynamic sales leader looking for an opportunity to build and lead a strong sales team? Look no further and Apply Today!

Our ideal candidate for this position will have a strong background in operating and managing a small to medium sized call center with a focus on Merchant Processing, Outbound Business to Business Lead Generating and Sales. Strong supervisory and motivation skills are a must for our production based environment.

Essential Functions

• Directly manage, coach, and mentor a team of Inside Sales Representatives to meet and/or exceed sales goals and objectives.
• Ensure team focuses on proactive sales activities, including phone calls and talk time, utilizing value and solution-based selling philosophies.
• Train and motivate team members to complete training and development programs aimed at increasing knowledge and understanding of multiple products and sales processes.
• As part of ongoing training and development, obtain expert level knowledge of company products, services, sales processes, and systems.
• Administer coaching sessions and written warnings to employees for policy and procedure violations.
• Provide a daily recap to leadership regarding activity, pending accounts, coaching, and opportunities.
• Maintain quality, production, and assigned headcount.
• Ensure every sale is confirmed and resolve customer questions regarding products and services.
• Ensure the team is provided with all materials to assist in the performance of their job duties.
• Train and evaluate the sales team daily by performing side-by-side and coaching sessions.
• Attend daily management meetings to discuss performance and innovative ways to increase overall production.
• Confer with management team to implement management approved methods and procedures to increase performance.
• Proactively provide feedback and offer suggestions regarding process improvements and updates to materials for training and ongoing development.
• Monitor the team’s daily performance by using data from system reports to help ensure goals are met.
• Prepare production reports for management meetings.
• Coordinate daily team meetings while promoting activities, such as preparing product and services topics, previous days’ performance, and execute role-playing scenarios to improve scripting.
• Prepare and keep records pertaining to action plans to ensure that action plans are followed.
• Organize, plan, and prioritize work as appropriate.
• Ensure pending accounts are corrected and feedback is given to inside sales representatives.
• Participate in any/all training and educational activities necessary to fulfill the requirements specified in the department’s goals.
• Review, prepare and submit payroll weekly for your department.
• Adhere to privacy; confidential, proprietary Company policies and procedures

Minimum Qualifications

• Knowledge of merchant and bank products/services and/or payment sales experience is preferred
• Outstanding sales, business development, and negotiating skills
• Prior success in leading a customer-centered sales team with a strong desire to exceed expectations and quotas
• High school diploma or equivalent with previous related work experience required; telesales management experience preferred
• 2+ years of phone sales experience (preferably in Merchant, Bankcard or Financial Services)
• Experience developing new business through prospecting and cold calling
• Highly motivated to succeed in a performance-driven environment
• Ability to work independently but with a team focus
• Excellent customer service and organization skills
• Effective communication and interpersonal skills
• Ability to maintain confidentiality
• Experience in Microsoft Office applications with Excel, Word, and Outlook proficiency
• Ability to multitask in a fast-paced environment
• Strong analytical and organizational skills

Job Type: Full-time

Pay: $42,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• B2B sales: 3 years (Preferred)
• Supervising a Team of 15+: 1 year (Preferred)
• KPI & Metrics: 1 year (Preferred)
• Call Center Management: 4 years (Preferred)
• Merchant Processing: 3 years (Preferred)
• Credit Card Processing: 3 years (Preferred)

Work Location: In person