Now Hiring - Service Corporation International - Consumer Services Sales Associate in Gastonia, NC

Full description of the position

• Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
• JOB RESPONSIBILITIES
• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day

Obtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivity

Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each familys unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the familys relatives and friends, by educating them on the benefits of pre-planning

Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS Education High school diploma or equivalent

1-2 years of college or an equivalent of education and experience

Experience High school equivalency and 1-2 years of college or an equivalent of education and experience

1-2 years of customer service or sales industry experience preferred

Licenses Current state/province issued drivers license with an acceptable driving record

Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities Must be able to pass the Companys internal presentation certification within thirty days of hire

Ability to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skills

Job Type: Full-time

Pay: $42,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gastonia, NC 28054: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person