Now Hiring - Precision Door Service - Sales/Service Technician in Portland, OR

Full description of the position

Precision Garage Door specializes in residential garage door service. We are locally owned and operated and backed by a national franchise started in 1999. Precision Door Service - A Name You Can Trust. Seeking a sales and service technician for residential garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary mechanical and/or electric parts for garage doors. Sells appropriate services or replacement options. Interacts with customers on a daily basis providing them with excellent customer service.

Benefits:

• $20-$21 per hour in training
• $39,000 Base Salary plus commission after training
• $70k-$80 first year potential
• Medical & Retirement benefits available

Responsibilities:

• Shows, promotes, and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques
• Coordinates with office personnel to order necessary parts and equipment
• Ensures truck is cleaned, fueled, serviced, and restocked with appropriate materials, parts, and tools prior to the beginning of each workday; verifies address at customer locations
• Reviews work order information for accuracy and completeness before departing for job; contacts customers to communicate estimated arrival time
• Drives to job sites while observing all posted speed limits; uses professional driving techniques whenever operating company vehicles
• Reviews with customer any problems they are experiencing with their garage door, conducts a thorough safety inspection, and makes recommendations for repair and/or replacement
• Provides customer with written price quotes for recommended repairs
• Repairs, rebuilds or replaces appropriate equipment as agreed upon with customer; asks owner if old parts should be left or removed
• Cleans work site thoroughly following completion of service; removes all hand prints from doors; cleans up all trash from job site; sweeps up garage
• Places appropriate stickers on doors and operators
• Ensures job sites are safe and all materials are out of the way upon completion
• Collects payment from customer; ensures appropriate signatures are on all paperwork
• Provides copies of all paperwork to the customer, including but not limited to price quotes, the safety inspection, warranty, required notices, owner’s manuals, and a thank you letter
• Returns all paperwork and payments to the designated office staff the same day as the service or the next morning
• Records all work order site information, notes what actions need to be taken if the job cannot be finished or is not completed; reviews work order information for accuracy and completeness
• Records date and time spent on the job, type and extent of service performed, and all material used with item number and price
• Notifies manager of any injuries sustained while on the job (within one hour); consults with the manager to determine if any injury requires mandatory drug testing and reporting to test facility
• Returns extra material to its appropriate place in the warehouse or truck; places trash in proper containers; ensures doors and gates are closed when leaving
• Restocks truck daily and signs for materials; properly accounts for all materials used
• Notifies supervisor of any required vehicle repairs in writing within 24 hours; hands in fuel and repair receipts regularly
• Provides data for customer billing, payroll, truck maintenance, inventory management, operation expenses and service, and safety and accident reporting
• Provides emergency service to customers as necessary and on demand
• Serves as point of contact for questions from builders and customers; responds to questions in a truthful and pleasant manner; provides product information and upgrade options
• Attends and participates in all required and requested safety meetings and training sessions in addition to weekly company meetings; obeys all safety rules

Qualifications:

• High school diploma or GED
• College preferred
• Sales experience
• Technician experience
• Valid driver's license with clean driving record
• Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Skill in servicing and repairing garage doors, openers, and related components
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill in giving engaging and effective sales presentations
• Skill in selecting and using appropriate training/instructional methods and procedures when learning or teaching new things
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to use an assortment of mechanical tools and devices
• Ability to identify and repair specific brands of doors, openers, keyless entry systems, and related components
• Ability to safely drive a pick-up truck during the day, at night, and in inclement weather conditions
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to follow complex instructions and communicate effectively orally and in writing
• Ability to organize work for timely completion

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Portland, OR 97217: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person