Now Hiring - MacQueen Equipment Group - Construction Repair And Maintenance Services Sales Manager in Detroit, MI

Job Summary: Responsible for developing and maintaining relationships with strategic customers in the assigned region while providing leadership, support, and guidance to a team of Sales Representatives and support personnel.

Essential Duties:

• Develop sales strategies and techniques to increase our market share and improve the customer experience

• Maintain and nurture existing key or strategic customer relationships to ensure those customers are satisfied with the level of sales, service and support they receive from us in order to retain/grow our business

• Increase customer engagement, interactions, and transactions within the assigned region.

• Prepare accurate sales forecasts leveraging our CRM system tool, the 5-4-3-2-1 Sales Process and Fleet data for each Sales Representative and for the region

• Develop and administer accurate annual and longer-range budget/forecast plans with Director of Sales

• Develop the skills of the sales team to ensure their professional growth, enhance customer service skills, and keep team aligned with the MacQueen Way.
• Perform mid-year and annual performance evaluation reviews for employees that are assigned to them. This will also include employees’ budget and provide leadership to achieve personal budget.
• Responsible for onboarding and training new sales members of teams. Work with all sales managers to achieve and expediate this process.
• Stay current on products and technology, provide demonstrations and help develop the best solutions for customers.

Leadership Competencies:

• Technical

o Expert knowledge of all key operating systems to include critical supplier applications, CDK, CXM, Microsoft BI and Microsoft Office.

o Advanced knowledge of key product systems and components

o Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

o Continuous improvement of key sales functions in the areas of efficiency, data quality, profitability, and responsiveness.

• Interpersonal

o Ability to develop and maintain healthy relationships with Branch and Company staff

o Ability to develop and maintain healthy relationships with key manufacturers and other suppliers we represent.

o Effectively communicate in various environments and settings through multiple channels

• Positional

o Create safe, positive work environment for employees

o Ability to lead and supervise employees/teams to drive performance across employee, customer and operational metrics.

o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

o Interpretation of a variety of instructions furnished in written, oral, diagram, or schedule form

• Organizational

• Accountability for the branch and department’s budget and financial performance.
• Ability to define parameters and implement procedures to enhance and maximize the long-term profitability of the sales department.

o Partner across the organization to develop & execute growth, operational, and employee development plans

o Ensure all sales programs, internal standards, organizational processes, etc are adhered to across the region.

Key Performance Metrics

Financial Targets: GM%, OpInc%, EBITDA

Sales performance

Market Share

Conquest Sales

NPS – Sales

Essential Qualifications:

2-year technical degree in Sales, Business, or related field

Minimum 5 years sales experience with 3 years in Management

Excellent skills in communication, interpersonal, organizational and attention to detail

Proficient usage of MS Office Suite and the ability to learn new technologies quickly

Internal Applicants: High level of performance in previous roles

Desirable Qualifications:

Bachelor’s degree in Sales, Business, or related field

Direct industry experience

ADA Requirements:

Typically sits, grasp items and performs keyboarding for frequent operation of a computer

Stand, walk, bend, reach or otherwise move about regularly

Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently

Occasional exposure to typical machine shop physical hazards

Travel by air or car frequently

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)