Now Hiring - Pro IT - After Sales Service Transformation Consultant in Detroit, MI

Full description of the position

Role: After Sales Service Transformation Consultant

Location: Detroit Metropolitan Area - Job needs travel (Other locations can be Considered)

Job Description: Fulltime Role with TCS

• Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in Automotive, heavy equipment’s, Aerospace, Industrial Manufacturing and energy, resources.
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required.
• Role will be responsible for communicating with internal and customer teams.
• Must display ability to extract and define business requirements.
• A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution.
• 70% Client Interaction and 30% Leading Internal Team
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

Responsibilities:

• Lead teams in consulting and implementation projects
• Identify opportunities through business connects with clients and relationships in ecosystem
• Lead RFP responses and contribute.
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Qualifications:

• Graduate/Postgraduate in Engineering or Sciences with specialization in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc

• Publication of articles in forums

• Experience in Outcome Centric Models preferred

1) Years of experience required for position: 8-20 years

2) Location for the position: Preferably Detroit Metropolitan Area - Job needs travel - (Other locations can also be considered)

Job Type: Full-time

Pay: $69,665.98 - $83,898.81 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Detroit, MI 48233: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person