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Now Hiring - Customer Care Representative (CCR)/Inside Sales in Wixom, MI

Customer Care Representative (CCR)/Inside Sales in Wixom, MI

American Master Products
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location: Wixom, MI
0

The Customer Care Representative (CCR) will provide superior customer support. We are seeking bright, articulate, detail-oriented individuals with a desire to help us resolve customer issues and be brand ambassadors. This vital position requires an action-orientated, flexible problem –solver who will assist customers in expediting orders and correcting post-sale problems. CCRs will communicate with customers primarily via phone and utilize a variety of software tools to navigate customer accounts, research, and review account details and communicate effective solutions in a fun, and fast-paced environment.

Key Responsibilities:

  • Answer incoming calls and assist customers
  • Achieve results through teamwork
  • Ability to multitask
  • Operate accurately and efficiently in a fast-paced, fun environment
  • Maintain composure in escalated situation
  • Self-motivated
  • Team Player

· Create product demand through cross-selling and referral selling of complimenting product.

  • Support monthly sales promotion programs to generate sales.
  • Handle high call volume with effective and efficient service quality
  • Build rapport to ensure a positive customer experience, and provide exceptional communication with the customer to ensure understanding and resolution
  • Comprehend the customers concerns and respond accordingly

Qualifications/Skills Required:

  • Reliability to work as scheduled
  • Successfully complete required program testing
  • Articulate written and verbal communications skills
  • Empathetic and sympathetic
  • Math and problem-solving skills
  • Negotiation skills
  • Problem-solving skills to help overcome customers objections.
  • Need to be able to work independently
  • Clearly understands the practices and procedures of the department and job responsibilities
  • Competent working knowledge of Microsoft office and outlook
  • Must maintain composure and positivity in challenging situations
  • Must be well spoken and confident in knowledge
  • Build a pipeline with reoccurring purchases
  • Match customer needs to products and attributes. Selling on a free trial basis.
  • Achieve monthly goals while maintaining appropriate KPIs

Job Type: Full-time

Pay: $17.00 - $18.25 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Supplemental pay types:

  • Commission pay

Weekly day range:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Required)

Work Location: In person

American Master Products
Company Size
Founded
They Sell
To Whom
Website
Revenue


American Master Products is currently hiring for 2 sales positions
American Master Products has openings in: MI
The average salary at American Master Products is:

2 Yes (amount not posted)

American Master Products
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American Master Products

American Master Products is currently hiring for 2 sales positions
American Master Products has openings in: MI
The average salary at American Master Products is:

2 Yes (amount not posted)