Now Hiring - Amadeus - Information Technology Manager, Technical Pre Sales in Miami, FL

Summary of the role:

Being part of the leading provider of IT for the travel industry, Amadeus, the Travel Payments Business Unit was created with the mission to bring payments expertise, services and value to its large customer base. As a diverse and growing area of business, Amadeus Travel Payments is expanding globally, with more than 150 team members spread across the world.

Our team of Sales Engineers is responsible for defining the best payment solution proposals for our customers covering their business needs across all travel verticals including Airlines, Hotels, Travel Agencies, etc

We are currently looking for an experienced Manager, Pre-Sales Engineer who will work with customers to create and present payment solutions that translate software features into business benefits, solve customer needs and maximize the value for the customer.

As the successful candidate you will need be an expert in Payments with strong communication skills and aiming to continuously improve and deliver in a lean and agile environment.

In this role you’ll:

• Define the functional/technical solution for customers in collaboration with the Product Owners, including RFI/RFP technical solutions. These solutions will cover all range of payment products (Merchant and Payer).

• Develop requirements documentation clearly reflecting customer requirements.

• Be responsible for the full definition and sign off of the customer delivery scope and in charge of its timely handover to the Delivery Management team. Improve future solution proposals through feedback received from the Client Services and the Product Managers/Owners

• Work together with Sales team in complex deals to provide a detailed payment solution proposal which fulfills the customer’s business needs.
  Provide trainings and upskill the commercial teams within Payments and within Amadeus.

• Provide regular market feedback to Product Strategists. Provide comments to internal initiatives to improve the future value for customers.

• Ensure good expertise and understanding of the customer needs as well as good articulation of Payments value proposition and a quality solution design.
  Demonstrate value of Agile to customers, through incremental deliveries of the solutions.

• Help in the coordination/communication between customer and the different non pre-sales teams: e.g. delivery, implementation, customer care, partnerships..

• Be responsible for completing the sales objectives in the assigned region/payment area

• Have frequent interaction with customers, internal departments, payment providers and partner banks

About the ideal candidate:

• Bachelor’s degree and/or equivalent in work experience in engineering and technology

• Ability to travel 20% worldwide (depends on customers), mainly North and South America

• Minimum of 5+ Years working in Payment related area.

• 3+ in customer facing role preferred

• Strong understanding of payments required

• Understanding of Travel business (Airlines,Hotel, Rail, Travel Agencies, Land and Sea, etc...) is a plus.

• English. Spanish and French is a plus

• Lean-Agile experience or knowledge preferred

• Strong leadership skills are required, this is an individual contributor role.

• Strong customer facing, customer management, communication skills, and negotiation skills

What we can offer you:

• Vacation and holiday paid time off, health insurance and other competitive benefits.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply.

Are you the one we are looking for? Apply now!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.