Now Hiring - Garland Technology - Solutions Engineer in Baltimore, MD

Much of the Sales Team?s success at Garland Technology can be attributed to the involvement of the Solutions Engineering - or SE - Team.

As a Garland SE you will provide pre-sales support and be involved in a majority of sales deals from the start of an opportunity all the way to a closed deal. You?ll act as the technical expert on Garland?s products helping external stakeholders identify solutions that work within their requirements and budget.

If you like to talk tech and are itching to get inside some of the largest and most complicated IT networks on the planet, Garland Technology is the right team for you!

*This role will be based out of the Baltimore, Maryland office space and cannot be done remotely.*

You Are Great For This Role If You:

• Thrive under pressure juggling multiple deliverables at once

• Enjoy working with Visio to draw network diagram solutions

• Love delivering product demonstrations that razzle and dazzle a decisionmaker

• Understand the OSI model like the back of your hand

• Grasp the role of common network security, monitoring, and performance tools

• Want to be the go-to resource on the team for all technical questions

  
  

Solutions Engineer Responsibilities

• Pre-Sales technical support by working with customers to determine business requirements, recommend network designs, deliver solutions, and answer customers? technical questions.

• Determine all technical requirements necessary to achieve successful closure of the sales process.

• Convey unique differentiators of Garland Technology?s solutions to prospects, partners, and customers.

• Conduct collaborative whiteboard design sessions and produce solution diagrams using Visio.

• Translate designs into a bill of materials that can be quoted during the sales process.

• Assist with exploratory calls for prospects, partners, and customers.

• Conduct product demonstrations to explain features, functions, and configurations of Garland?s products.

• Collaborate with partners to develop compelling use cases for specific sales opportunities.

• Engage with channel partners to enable greater understanding and better delivery of Garland?s solutions.

• Work with tech partners to validate joint solutions and establish Garland as the ideal network TAP, network Packet Broker, and Inline Bypass solution partner for future business opportunities.

• Attend trade shows and represent Garland Technology.

• Collaborate with Garland?s marketing team on technical documentation, training materials, and presentations.

• Contributing author of technical and industry related topics for blogs, social media, technical forums, and white papers.

• Technical phone / email support and troubleshooting assistance as needed

• Up to 50% travel in the United States.

• Other duties as assigned.

What Success Looks Like:

On Day 31, you will be expected to demonstrate proficiency in Garland Technology?s tools:

• HubSpot

• Visio

• Zoom

• Sales Navigator

• Google Workspace

  
  

On Day 61, you will be expected to demonstrate proficiency in Garland Technology?s processes:

• Updating CRM

• Proof-of-Concept

• Locating and sharing technical documents

• Warranty

• Presenting Garland?s value proposition and products

• Working and thriving in a team-based environment

  
  

On Day 91, you will be expected to demonstrate proficiency in Garland?s products

• Network TAPs

• Network Packet Brokers

• Inline Bypass

• Virtual TAPs

• Working with the GUI of managed products

• Installing firmware

• Installing and setting up hardware