Now Hiring - SAP Hotel - Professional Services Sales Manager in Kernersville, NC

Full description of the position

Job Title: Sales Manager

Hotel/Department:Executive Staff

Reports to:General Manager

FLSA Status:Exempt

Key Communications with:

General Manager

Corporate Office

Sales Department

Assistant Managers

Job Objective:To oversee and manage sales staff and reservations to ensure maximum revenue, editorial coverage, and marketing opportunities are achieved.

Job Responsibilities:

• Maintain and promote a teamwork environment with effective and clear communication amongst co-workers.
• Ensure best client service is being made available through communication amongst the team, cross-training within the department, and appropriate office coverage.
• Set example through professionalism, friendly attitude towards clients and co-workers, timely response to client and co-worker needs, and observance of Sales Office Standards.

- Ensure the sales team shares these same ideals.

• Have "open door" policy for open communication within department.
• Provide opportunities for cross-training, development, and growth.
• Be familiar with all areas of the sales department (cross-trained) in order to best service client.
• Perform necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Determine the standards of performance as a basis for review progress of sales department members.
• Ensure hotel meets or exceeds budgeted goals.
• Follow company cross-sell procedures.
• Utilize company database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
• Organize travel agent month and travel agent appreciation rates for slow months.
• Solicit PR, travel agent and other business through personal calls, trips, and networking.
• Maintain and expand targeted media lists/contacts.
• Develop and send informative press releases to targeted lists highlighting all activities and promotions.
• Actively participate in industry and civic organizations, serving as a representative of the company to enhance our knowledge of local operations and activities.
• Maintain and expand Corporate Incentive Program via direct mail, personal visits and phone calls with participants and potential clients to ensure program's success.
• Continue to develop and educate self and staff.
• Aid with group bookings, site inspections and visits as needed.
• Work directly with the General Manager and sales team on the business plan, trimester plan and budgets.
• Manage advertising, direct mail and sales budget, making appropriate recommendations for realignment, when necessary.
• Monitor overall office workflow and make adjustments as necessary.
• Yield rates on a weekly basis with the General Manager, Sales Manager and the Yield/Reservations Coordinator.
• Oversee and ensure the update of the different websites and the GDS.

*Generate and book cross sell leads.

*Monitor progress of the sales team.

• Responsible for training sales managers and department heads on appropriate aspects of Cross Sell

Other Responsibilities:

• Maintain a high profile while serving as a Hotel representative.
• Follow and promote hotel standards with guests, co-workers and community.
• Respond to all inquiries within 24 hours.
• Maintain a friendly, positive attitude with clients, guests and employees.

- Active participation in monthly managers meeting.

• Complete trip reports and be timely with trip follow-up on all sales calls.
• Participate in MOD program if required.
• Maintain a high level of professionalism with a "lead by example" profile. Recommend streamlining suggestions, changes, or possible efficiency improvements in any area of the Hotel.

- Respond to corporate, client, and Hotel requests on a timely basis.

• Adhere to all policies, procedures and standards set forth by this department, the Hotel, and management company.
• Comply with all safety and OSHA requirements.
• Maintain a professional and clean working environment.
• Report to work as scheduled, in professional attire.
• Direct any questions or concerns to General Manager.
• Comply with all deadlines.
• Perform any projects assigned by the General Manager.

Supervisory Responsibilities:Manages all aspects of sales staff on a daily basis, and carries out interim supervisory responsibilities, if necessary in accordance with Hotel policies and applicable laws. Responsibilities may include interviewing and training staff; planning, assigning and directing work; arranging fill-ins; addressing complaints and resolving problems, etc.

*Certificates/Licenses:Must be legally allowed to work in the United States and have a valid driver’s license, good driving record, automobile and associated insurance coverage.

Performance Evaluation:Evaluation of reliable, accurate and timely performance in areas of key accountability; other duties and responsibilities; achievement of IGH/SAP/Sales goals; attendance, work quality; completion of assigned tasks and reports; maintenance of positive team attitude; and courteous, professional relations with management and staff; completion and accuracy of work. Other management and/or department input may be used.

Any other responsibilities given by Management.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:

• Monday to Friday

Experience:

• hotel sales: 1 year (Required)
• IHG: 1 year (Preferred)

Work Location: In person