Now Hiring - Protec (Texas) - Account Representative in Grand Prairie, TX

Full description of the position

Protec Equipment Resources is a leader in the Electrical Test and Measurement Equipment Rental Industry. For over 15 years, Protec has been providing service and solutions to testing firms, equipment manufacturers, and engineering and construction firms. We now have eight locations across the U.S and are continuously expanding our reach and capabilities. We are always seeking dependable, hardworking people who possess a drive and a teamwork mentality to be a part of our exciting company. MILITARY VETS are encouraged to apply!

If you are looking for a great opportunity with a growing company this could be the one for you. We offer a fun, team environment with competitive pay and 100% employee paid benefits! We promote employee wellness and offer paid time off and gym membership reimbursement.

Protec Equipment Resources is looking for an Account Representative to join our team. This position is a critical part of the process to get equipment to the customer when they need it and at the highest level of quality.

General Description

The Account Representative role is to develop business opportunities by responding efficiently to customer inquiries and by aligning customers with the proper equipment and solutions for their electrical testing equipment needs. Primary duties include inbound and outbound calling, email communication, order fulfillment, logistics coordination, and customer service.

Duties and Responsibilities

· Respond to customer inquiries via phone and email, assist existing and potential customers during their evaluation process, create quotes, enter new customer accounts, coordinate with Territory Managers and Operations teams and close sales

· Resolve customer issues and conflicts as it pertains to shipping, equipment failures, billing, etc.

· Handle all aspects of an order from order input through billing

· Be available to handle after-hours and weekend on-call rotation

· Determine best shipping method for on-time delivery of shipments locally, nationally, and sometimes globally

· Consistent communication with the Operations team to ensure orders are conveyed promptly

· Initially Troubleshoot equipment issues and document all quality issues

· Create reports for Customer’s (On-Rent Reports, Item Rental History Reports, and Customer Spend Reports)

· Ensure purchase orders for rentals and purchases are obtained and are accurate

· Follow up with customer on late payments

· Provide input on equipment purchases and report any industry changes you see for equipment needed

· Keep management informed by maintaining accurate customer and pipeline records

· Provide customers with product information and documentation as requested

· Collaborate with the Territory Manager to assist customers and grow revenue of all Protec business lines within a territory and companywide

· Other tasks and duties as assigned by the Account Representative Supervisor

Required Skills and Qualifications

· Passion for selling and assisting customers

· Enthusiastic and self-starting approach

· Efficiently work under pressure and deadlines

· Strong interpersonal skills

· Should be outgoing and have outstanding communication skills, both oral and written

· Must be able to multi-task while having a strong attention to detail

· Ability to work efficiently with minimal supervision

Preferred Skills and Qualifications

· Bachelor’s Degree preferred or equivalent experience

· Sales or customer service experience in B2B

· Ability to use Microsoft Office products, including Excel, Word, and Exchange

· Familiarity with Customer Relationship Management (CRM) tools

· Knowledge of and experience with electrical theory, electrical contracting, and/or electrical test equipment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Grand Prairie, TX 75050: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person