Now Hiring - ARCA Supply - Electrical - Inside Sales/Account Manager in Buffalo, NY

Full description of the position

Base Salary - $65,000-$72,000

Bonus/Commission $30,000 - $50,000 ($35k OTE)

What is ARCA?

ARCA provides a unique service to electrical wholesalers by applying a circular economy approach to inventory management. We buy and sell industrial parts and equipment unlike any other business. After we purchase parts from our members, our warehouses rapidly receive and then re-sell the parts out of storage through diverse sales channels in a profitable manner. The internet and phones are responsible for most sales.

What is our Account Manager?

The Account Managers role is to support and grow the active Member accounts of ARCA’s customers. The Account Manager will be responsible for handling incoming customer inquiries via phone and email, providing product information, processing orders, soliciting more business, upselling, and ensuring customer satisfaction. The ideal candidate will have a passion for sales, strong communication skills, and a deep understanding of the electrical industry. You’ll spend 50% of your time servicing your existing accounts and 50% of your time soliciting business from new accounts.

Detailed Position Responsibilities:

• Respond to incoming customer inquiries and provide prompt and accurate information on products, pricing, and availability.
• Manage the sales process from start to finish, including lead generation, qualification, quote generation, and order processing.
• Collaborate with external sales representatives to provide exceptional customer service and support.
• Utilize a CRM system to manage customer accounts, track leads, and follow up on opportunities.
• Develop and maintain relationships with customers to ensure long-term loyalty and satisfaction.
• Stay up-to-date with product knowledge, industry trends, and competitor activities to provide the most relevant and accurate information to customers.
• Meet or exceed monthly, quarterly, and yearly sales targets.

Here is what a typical day as an Account Manager looks like:

• Working alongside a group of passionate and energetic teammates at a high-growth company.
• Effectively researching membership and understanding your customers
• Organizing information gathered from the Members using HubSpot to manage your pipeline.
• Handling member’s customer service calls/inquiries and returns.
• Handling member’s quotations for buying and selling products.
• Staying up to date with electrical industry trends and product information.

Here is why you'll love this team:

• You will develop relationships with positive and driven teammates that want to help you grow and succeed financially.
• Lots of professional development opportunities, team outings, and networking events.
• You will be challenged by teammates and leadership to continue growing as a professional.
• You'll have exposure to multiple aspects of the sales process including lead generation, customer service, marketing, and purchasing.
• Excellent compensation package (base + bonus ), health benefits, paid time off, paid volunteer days, and more.

Here is our vision of the ideal candidate:

• Have an outgoing personality and thrive in a high-energy/fast-paced environment.
• Highly organized and can easily adapt to change.
• Can think on your feet in a conversation- ask and answer questions with ease.
• Great at finding ways to motivate yourself and your teammates- team culture and momentum is how our team thrives!
• Able to learn/use new tools and processes quickly.
• Have a "never stop learning" mentality and can apply it daily.
• Have had 2-3 years of professional experience in sales, customer service, or other related fields or experiences.
• Have 3 years of professional experience in electrical or industrial distribution.

General Requirements/Qualifications:

• Experience in the electrical or industrial distribution industry
• Bachelor’s or master’s preferred or equivalent experience (no degree required).
• Communication and social skills.
• Understanding of CRM tools.
• High energy level.
• Organizational excellence and ability to multitask.
• Desire to learn sales.
• Computer literate with advanced skills.
• History of reaching & exceeding goals.
• Creative problem-solving skills.
• Ability to work independently and in groups.

Work Hours, Compensation, & Benefits:

• 40-50 hours per week
• 80+ hours of PTO to start
• Bonus and commission program
• Health, dental, & vision insurance voucher
• Retirement plan (401k)

Job Type: Full-time

Pay: $65,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Performance bonus
• Quarterly bonus

People with a criminal record are encouraged to apply

Application Question(s):

• Were you referred by Buffalo Bridge or someone in the Buffalo Start-Up Community?

Experience:

• Electrical Supply/Distribution: 2 years (Required)
• Sales: 2 years (Required)
• Customer service: 1 year (Preferred)
• Industrial Supply/Distribution: 1 year (Preferred)
• Order entry: 1 year (Preferred)
• Order management system: 1 year (Preferred)
• Electrical systems: 2 years (Required)

Work Location: Hybrid remote in Buffalo, NY 14226