Now Hiring - Trustmark - Insurance Associate Client Manager-Hybrid in Baltimore, MD

Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Health Benefits, (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self-funded health benefits plans that manage costs – without compromising benefits – by offering innovative solutions, flexibility, transparency, and customer support. We are now a subsidiary of Health Care Service Corporation, the largest customer-owned insurance company in the United States and a strategic partner of Health Benefits since 2018, giving us access to increased national scale and support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration, and service to our communities.

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We are currently looking for an Associate Client Manager. The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation, everyday problem resolution through renewal activities. The ACM may work directly with sales executives on small groups that are sold and will have groups that are generally under $50,000.00 ANR. This position may have minimal assistance from a Client Coordinator. They maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client. The ACM is also responsible for the service delivery of Health Benefits products and services that ensure client satisfaction.

In this position you will be eligible to work from home in a hybrid capacity of 3 days' work from home and 2 days in the client site.

KEY ACCOUNTABILITIES:

• Responsible for the ongoing day-to-day involvement with assigned clients, including but not limited to:
  • Problem solving/issue resolution
  • Personal contact with the clients – phone calls, visits, meeting, etc.
  • Creating, analyzing and presenting reporting packages
  • Coordinating and presenting renewals, claim reviews, with appropriate follow-through
  • Presenting relevant industry/corporate/market issues to client as appropriate
  • Completing Client Action Plans
  • Recommending appropriate up-sales and approach.
  • Directing and overseeing stop loss renewal with Sales Coordinator/Underwriter
• Assumes primary responsibility for implementation of new business in close collaboration with implementation manager, including but not limited to:
  • Working closely with the sales producers to learn not only what was sold but also nuances and personality of group
  • Ensuring timely completion of SPD
  • Set-up and maintenance of performance metrics
• Coordinating communications with client/Health Benefits departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc.
• Produces other projects, analyses, reports, etc., as directly by client/director/consultant/senior management.
• Other duties as assigned.

EXPERIENCE & EDUCATION:

• 2-3 years of Client Coordinator or client-related experience
• Results oriented and self-motivated
• Excellent interpersonal and communication skills
• Ability to interact with senior level executives
• Thorough understanding of self-funding and employee benefit plans
• Excellent presentation skills
• Ability to travel, if necessary.
• Bachelor degree preferred

At Health Benefits, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.

The compensation range for this Associate Client Manager role is $56,721 to $106,504. The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.