Now Hiring - Collective Alternative - Media And Communication Account Manager in Indianapolis, IN

Collective Alternative (CA), a full-service marketing, public relations and advertising agency located in Indianapolis, Indiana is seeking an Account Manager to serve as part of a dynamic, creative and collaborative team. Established in 2008, we specialize in creating comprehensive grassroots marketing strategies for small-to-medium-sized local businesses with a commitment to creating meaningful relationships and delivering valuable results. We serve a client base that spans a wide range of industries, including healthcare, manufacturing, finance, education and more. Our office is located just minutes away from downtown Fishers, Indiana and is surrounded by delicious restaurants and thriving local businesses. At CA, we think creatively, work passionately and are ready to welcome a talented, driven and forward-thinking individual to our team!

Job Overview:

We’re growing! And we’re looking for a talented, driven and forward-thinking individual to join our team as a full-time Account Manager! As an Account Manager, you will help manage the pipeline of our day-to-day projects on assigned client accounts, ensuring that all necessary information is being pushed through our project management system effectively and efficiently. You will also assist with client objectives, communications, project coordination and timelines. Our Account Managers are always in the know of where projects stand and work closely with members of our internal departments. This role will focus heavily on collaboration, following direction and understanding the bigger picture while excelling at managing the details and keeping clients informed. You will be responsible for knowing where current client projects stand and disseminating important information at all times.

Duties and Responsibilities:

• Prepare documents and reports prior to client meetings
• Respond to client communications and manage production and creative deadlines to ensure continued progress of client workflow
• Serve as liaison between clients and agency team, gathering and disseminating necessary information to both parties
• Ensure timely deliverables and successful completion of projects, consistently meeting client needs and objectives
• Ensure all deliverables align with client’s set strategy
• Manage client projects in project management system, consistently updating with changes, approval, etc.
• Understand strategy and direction of clients to communicate with agency team
• Provide assistance and support to VP of Account Services in the day-to-day management of assigned accounts
• Manage challenging client requests, maintain excellent relationships and resolve conflicts
• Work with a dynamic team of creative thinkers in fast-paced agency

Requirements:

• Bachelor’s degree in marketing, sales, communications, business, or related field strongly preferred
• 3-5 years professional experience
• Demonstrable ability to communicate, present and influence clients and colleagues
• Proven ability to successfully manage multiple projects at once and react quickly to changing demands and environments
• Excellent customer service skills and good business acumen
• Strong interpersonal and communication skills
• Desire to work in fast-paced, forward-thinking work environment
• Must be reliable, deadline-driven, and willing to simultaneously consider the needs of the client and agency’s bottom line
• Must have ability to manage time, prioritize tasks and work under pressure/own initiative
• Personal alignment with CA core values: Transparency, Integrity, Initiative, Accountability, Teamwork and Relationships
• Harbor a deep affinity for dogs (or at least a willingness to tolerate them)