Now Hiring - Banana Solar - Call Center Manager in Phoenix, AZ

Full description of the position

We are looking for an experienced, passionate and well-organized Call Center Manager to join our team. The ideal candidate will have experience managing multiple projects in a fast-paced role and will be capable of managing a team of call-center representatives and assisting the company's executive staff with the organization's activities. This is an opportunity to be part of an innovative and growing firm that provides top-quality service designed to meet the changing needs of our customers.

Responsibilities:

• Be a leader and mentor to staff and customers.
• Train staff to handle customer service issues.
• Manage all the customer service activities and provide staffing, production, training, quality control, and cost-effectiveness reports.
• Oversee the call center operation and management processes.
• Manage call center teams.
• Supervise employees throughout the company, including their sales and engineering departments.
• Meet or exceed service requirements.
• Coordinate sales campaigns with other departments.
• Determine staffing requirements for call center employees and for new cubicles.
• Respond to customer inquiries.

Job Type: Full-time

Pay: From $60,000.00 per year

Experience level:

• 2 years

Shift:

• Day shift
• No nights

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Call center management: 2 years (Required)

Work Location: In person