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Now Hiring - LenderLogix - Customer Success / Account Management Specialist in Buffalo, NY

Customer Success / Account Management Specialist in Buffalo, NY

LenderLogix
Base Salary Yes (amount not posted)
Total Comp: NA
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Qualifications Years In Sales
Industry: Professional Services

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom

Location:

Buffalo, NY
0

Full description of the position

Job Description

The Customer Success Specialist (CSS) drives engagement, provides ongoing client learning, and is responsible for customer service. You will be part of a team collectively responsible for the overall Customer Experience, understanding the customer journey, technologies, and success measures for each Customer. The CSS ensures that each touchpoint across the customer journey is engaging, efficient, and effective.

A successful CSS will wear multiple hats covering both Customer Success and Account Management, helping customers streamline their mortgage lending processes with LenderLogix integrated software solutions and promoting usage.

Learn more about a day in the life of a Customer Success Specialist by visiting our website here - [please apply online] opportunities to consistently improve the LenderLogix experience

  • Drive customer retention, reduce churn, and increase customer satisfaction
  • Build and maintain relationships with customers
  • Analyze customer’s business operations and share personalized insights to change behavior and drive adoption
  • Act as the primary point of contact for customers post-sale
  • Onboarding and setting up new customers’ accounts
  • Perform training and on-going learning remotely or on-site as needed
  • Create and distribute educational materials to help customers get more value from the product
  • Identify upselling and cross-selling opportunities based on the customer's needs and usage patterns
  • Respond to customer concerns and resolve configuration/support request
  • Become the “voice of the customer” and communicate feedback and opportunities to internal teams
  • Develop customer marketing materials to keep existing clients engaged with new features and ongoing education

    • Qualifications and Requirements

    • Bachelor's degree (or equivalent) – Banking/Real Estate oriented major is a strong plus
    • Self-motivated with ability to perform well under pressure
    • Excellent communication, listening, influencing, and training skills
    • Great organization, documentation, and time management skills
    • Tech savvy with a strong aptitude for mastering new digital technologies

    Nice to Have

    • Loan origination or real estate experience
    • Account management or customer service experience
    • Experience using HubSpot or equivalent CRM solution
    • Experience creating and editing video and print marketing materials

    Compensation and Perks

    • Compensation includes base salary
    • Benefits package: healthcare, dental, 401K
    • Unlimited Paid-time-off (PTO) and paid holidays
    • Evolve in a collaborative atmosphere with a passionate team!
    • StartUp-NY company related benefits

    Job Types: Full-time, Contract

    Pay: $45,000.00 - $60,000.00 per year

    Benefits:

    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance
    • Work from home

    Experience level:

    • 1 year
    • No experience needed
    • Under 1 year

    Schedule:

    • Monday to Friday

    Travel requirement:

    • Travel

    Work Location: In person

    LenderLogix
    Company Size
    Founded
    They Sell
    To Whom
    Website
    Revenue

    LenderLogix is currently hiring for 1 sales position
    LenderLogix has openings in: NY
    The average salary at LenderLogix is:

    1 Yes (amount not posted)

    LenderLogix
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    LenderLogix

    LenderLogix is currently hiring for 1 sales position
    LenderLogix has openings in: NY
    The average salary at LenderLogix is:

    1 Yes (amount not posted)