Now Hiring - CBM Systems, Inc. - Professional Services Account Manager Assistant (Packaging/Machinery Industry) in Claremont, CA

Full description of the position

Account Manager Assistant (Packaging/Machinery Industry)

Are you looking for a dynamic role in the packaging industry? Do you have a passion for customer service and sales? Come work as an account manager assistant at CBM Systems, where you will make a meaningful impact as part of a close-knit team.

Who We Are:

CBM Systems has been in the packaging and warehouse solutions industry for 35 years. We are a provider of packaging equipment, packaging materials, pallet rack systems, and automation systems.

Our lineup includes:

• industry-leading pallet wrappers, carton sealers, and other packaging machinery,
• design and integration of packaging lines and warehouse systems
• packaging materials such as tapes, film, and boxes.

The Position:

We are looking for a full-time business-to-business Account Manager Assistant to join our Claremont, CA office. Must have excellent communication skills and attention to detail. Be solution driven and work well independently and as part of team.

The Benefits:

• Health insurance
• Retirement plan with company contribution
• Holidays, Vacation, & Sick Days

The Location:

We are located in Claremont, CA. Our city is known for its charming tree-lined streets, quaint downtown Village, and the local Claremont Colleges.

Hours: Monday-Friday, 8:30 AM – 5:30 PM

Job Brief:

As the Account Manager Assistant, you’ll be responsible for supporting our account managers in all aspects of their role, including:

• managing customer accounts,
• preparing quotes and proposals,
• and providing exceptional customer service.

As part of your role, you will be:

• responding to customer inquiries about products and services,
• handling orders, assisting with projects, and ensuring timely processing,
• and collaborating closely with vendors and customers.

Responsibilities:

• Service existing accounts and establish new accounts
• Request and prepare quotations
• Contact suppliers and manufacturers
• Enter and process orders without errors
• Schedule order deliveries via LTL, UPS, etc.
• Answer telephone calls and assist customers
• Respond to customer inquiries and resolve complaints
• Assist with sales and marketing activities
• Other duties as assigned or needed

Requirements

• Associate’s degree (minimum) or bachelor's degree (preferred)
• Proficient computer skills (Outlook, Excel, Word, etc.)
• 1-2 years of experience in customer service or sales support, preferred
• Industrial, packaging, material-handling or warehouse background, preferred
• Must be able to lift, carry, or otherwise move objects weighing up to 20 pounds

Required Soft Skills

• Excellent communication and interpersonal skills
• Detail oriented with strong organizational and follow-through skills.
• Strong problem-solving skills
• Mathematical skills - calculate markups, discounts, unit conversions, etc.
• Ability to work independently
• Professional phone manner

We invite you to apply for the role of Account Manager Assistant. Apply now and be part of our dedicated and dynamic team!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Claremont, CA 91711: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Work Location: In person