Now Hiring - MADabolic Pittsburgh - Director of Operations/General Manager in Pittsburgh, PA

Full description of the position

MADabolic Strip District was brought to Pittsburgh to provide a superior fitness product to a market full of mediocre options. We employ the best training program in boutique fitness to ignite the strength within the individual and celebrate the capabilities of the human body. Our true passion is releasing individuals from the hamster wheel of restriction and leaning on fitness as a means to thrive and feel good in the body they have.

Our Core Values:

• Attention to detail - clean and consistent is the name of the game
• Inspire and empower - the mindset is important as the workout
• We have fun - fitness and working in fitness should be enjoyable
• Win at the margins - the difference between good and great
• WORK together - train side by side, support side by side

Director of Operations Position:

MADabolic Strip District is hiring a passionate individual to connect more people in Pittsburgh to our mission of changing lives through strength. The Director of Operations will work closely with the Studio Owner to execute marketing systems and run the day to day operations of the studio, supporting both employees & clients. This position is responsible for managing the front desk team and the sales process. The Director of Operations is the heartbeat of the business and an essential part of the growth & expansion of MADabolic Strip District.

Does this describe YOU?

• Extremely organized & detail oriented
• Enjoys both variety as well as some consistent, predictable tasks
• Friendly, empathetic & intuitive with people
• Team-player mentality
• Effective at executing projects & accomplishing goals
• Values accuracy & follow-through
• Sense of urgency when completing work
• Consistent, reliable & accurate
• Task oriented & prefers structure, schedules and systems
• Enjoys accountability & requires minimal supervision

Responsibilities / Tasks:

Marketing / Sales

• Plan & execute member events, happy hours & parties
• Work with Studio Owner to meet & exceed sales goals & quota through referral & grassroots marketing
• Manage front desk goals & ensure tasks & KPI’s are met
• Build relationships with community referral partners
• Request member testimonials & reviews

Operations

• Ensure a spotless, clean, well maintained studio
• Order monthly supplement & supply inventory
• Serve as the main point of contact for all client requests & account needs
• Collaborate with Vision Director to send out weekly newsletter, create flyers & communication to clients as needed
• Manage front desk time off requests and coordinate vacation coverage
• Lead weekly team meetings & strategy meetings

Qualifications:

• US work authorization
• Clean driving record
• High school diploma required; Bachelor's Degree preferred
• 1-2 years of management experience preferred
• Customer service and/or inside sales experience preferred
• Excellent written & verbal communication skills
• Experience in Mindbody software preferred
• Proficient in Excel (Google Sheets), PowerPoint

To be considered for the role you are also expected to memorize a short script that you will recite during the interview. The best in this industry follow scripts in order to guarantee consistency and excellence.

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• Professional development assistance

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Pittsburgh, PA 15222: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What role does fitness play in your life?

Experience:

• Management: 3 years (Required)
• Sales: 2 years (Required)

Work Location: Hybrid remote in Pittsburgh, PA 15222