Now Hiring - Arnold Magnetic Technologies - Manufacturing Account Specialist in Rochester, NY

Job purpose

Outstanding opportunity for an individual to become part of the inside sales team focused on selling into Aerospace, Defense, and Industrial marketplaces. Individual must be capable of multi-tasking and provide a professional image of the company both verbally and in writing. This position will be responsible for primary contact between the facility and customers in terms of actively contacting customer, quote generation, follow-up, order placement, expediting, and contractual negotiations. The successful Account Specialist will be the advocate for the customer while supporting the Arnold Corporate Values and being a part of a world class team.

Duties and responsibilities

• The primary purpose of the Account Specialist is to support customers through aid in account management, business development, and new opportunities.
• Ensuring accurate completion of quote requests in an expedient time frame.
• Managing customer requirements including portals, score cards, expedites, OTD, scheduling changes, and daily communications
• Be the point person within the organization for designated customers and provide additional support to the Sales team
• Entering customer orders and communicating delivery schedules. Updating as required.
• Facilitate training and roll out as required and appropriate for new and current accounts. Create and manage work instructions for each customer profile.
• Provide information by collecting, analyzing, and summarizing information; responding to requests from both internal and external customers.
• Organize and maintain customer quoting and order history on the internal network drives.
• Understanding drawings and qualifying requirements including all specifications on drawings. Communicate with customer to define at a high level the expectations and application needs.
• Employ a consultative and technical focus while at the same time maintaining a relationship based selling approach with the intent of expanding sales opportunities.
• Other duties as assigned

Qualifications

• BA Business Administration or similar education required.
• Experience in technical sales or marketing a must.
• Business Development/Sales/Marketing Experience.
• Minimum of 5 years of experience in Sales and Customer Service.
• Prior leadership experience a plus.
• Occasional travel may be required – less than 10%.
• Strong organizational skills.
• Strong interpersonal, time management, analytical and critical thinking skills.
• Technical: Technical competence to understand the products we sell and the methods used in their manufacture. Experience with like products, a plus.
• Commercially Astute: Able to interface with customers at all levels. Be able to articulate Arnold’s value proposition. The end result is for Arnold materials to become specified into a new design.
• Entrepreneurial: The candidate needs to work with the team to seek out new opportunities that can utilize our unique material capabilities, and identify ways to improve our systems to embrace the philosophy that “speed wins”.
• Creativity: How can we apply Arnold’s unique technologies in order to solve emerging application issues?

Working conditions

• Sedentary Office Environment
• May be exposed to industrial oils, toner, coolants, solvents, lubricants, adhesive and other chemicals. NOTE: All safety precautions will be used.
• Could be exposed to work areas with excessive noise. NOTE: Ear protection available.

Physical requirements

• Could require intermittent and long periods of sitting and/or standing.
• Required to do repetitive work, with fingers and hands.
• Periodic lifting of materials not to exceed 25 pounds.

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