Now Hiring - Tactile Medical - Manufacturing Sales Operations Coordinator in Minneapolis, MN

• Triage and coordinate patient product return requests, and reverse product return requests
• Responsible for reviewing return queue and resolving any stalled product returns
• Triage and coordinate supplemental order requests
• Arrange pick-ups for patient product as necessary
• Escalate exception return requests (outside return policy) for management review
• Responsible for facilitating and generating prescriptions with custom protocols
• Responsible for facilitating treatment change requests
• Run Audit reports and resolve any discrepancies
• Perform all job duties while maintaining compliance with regulatory requirements including HIPAA
• Other duties as assigned

Required:

• Bachelor’s degree preferred or equivalent work experience
• 2 years customer service experience in an office environment

Preferred:

• Previous medical device or healthcare industry experience
• Previous Filemaker experience

• Strong critical thinking and problem-solving skills
• Demonstrated strong organization and time management skills
• Strong sense of urgency and teamwork
• Proven ability to multi-task and prioritize
• Operate as a strong team player
• High degree of flexibility and urgency
• Exhibit excellent grammar, verbal and written communication skills
• Proficient with computers and Microsoft Office

• Communication
• Time Management
• Critical thinking and Problem Solving
• Adaptability
• Detail Oriented
• Priority Setting
• Organization