Now Hiring - FLEETCOR - Financial Services Account Specialist III in Nashville, TN

Full description of the position

Account Specialist lll

What We Need
FLEETCOR is currently looking to hire an Account Specialist lll within our Corpay division. This position falls under our North American Fuel line of business and is located in Perimeter Hill, TN. In this role, you will be responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services to support portfolio retention. Account Specialist III work directly with clients to provide day to day account support and problem resolution through inbound emails and phone calls. You will conduct new customer onboarding calls, including training and education. Make decisions regarding the set up and support of the client base and has the ability to approve financial fee and or transaction concessions. You will report directly to the Client Support Supervisor and regularly collaborate with teams.
How We Work
As an Account Specialist lll you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Perimeter Hill, TN office.
• Company-issued equipment + remote access
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Reacting quickly and decisively to resolve customer issues in a professional manner
• Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
• Responsive to calls and email (Cases); utilize available tools to track appointments and manage priorities
• Having In-depth knowledge of products, services and systems; ability to proactively train and recommend best practices to clients
• Effectively interact with internal departments to support customer base.
• Introducing and promoting other Comdata products to satisfied client base; promote lead generation to sales Account Executive Team.
• Retaining client base of accounts and associated revenue through an appropriate level of contact with clients.
• Maintaining detailed account information in the contact management software
• Meeting minimum productivity requirements in regards to department goals and standard operating procedures.

Qualifications & Skills

• Excellent level of personal organization. Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills.
• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities.
• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients.
• Proficient phone and computer skills; Ability to answer and manage nomng calls, make outbound calls, and work with the other internal departments.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to thrive & grow through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations
• Valuing each persons unique perspectives and individual contributions.

Embracing diversity enables our people to make the difference as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting [please apply online] or following FLEETCOR on LinkedIn.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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