Now Hiring - HH Global - Media And Communication Account Director in Richmond, VA

ACCOUNT DIRECTOR

HH Global seeks Account Directors (AD) who have broad marketing experience and capabilities to deliver value to our clients by managing existing program scopes, while identifying new workstreams / solutions that leverage HH Global’s full suite of services and capabilities. Also, ADs must have excellent client relationship and communication skills as they are responsible for developing and fostering trust with key stakeholders across all elements of our program. The AD oversees an onsite client service team and is accountable for all activities related to exceptional service delivery – a base of experience in creative/digital, item development, procurement, operations, and warehousing/logistics supports success with our clients. This role is ultimately responsible for successful execution of client projects and has direct accountability for account financial & operational performance, growth and all program service level agreements.

Ideal candidates are self-starters, diligent, possess accountability, high-energy and passionate about strategic and creative solutions that exceed client expectations. Each manages a business within our business – leveraging HH Global’s technology and expertise to create new solutions that deliver results, to diagnose / solve any service delivery issues that may arise and to ensure strategic initiatives, such as sustainability, are met. As our model is based on regular client interfaces, location is important as we prefer our ADs to be onsite with our client stakeholders and their teams in Richmond, VA.

KEY RESPONSIBILITIES

• Develop and expand strong, strategic and collegial client relationships.
• Maintain / Increase program revenue and profitability.
• Uphold superior service and transparency standards.
• Act as a vital link between the client, creative and production teams, suppliers, and shared services team(s) to ensure all terms of the contract and SLAs are met.
• Attend client marketing meetings, coordinate with applicable client agencies, and provide strategic guidance to the client service team to optimize bidding and production processes.
• Serve as the P&L owner for client relationships, including financial/operational performance, budget, and forecast management.
• Review and maintain job profitability in line with contract obligations.
• Quantitative and qualitative account performance.
• Ensure account profitability and competitive pricing in collaboration with the Strategic Sourcing team through overarching strategy for sourcing and optimal supplier selection.
• Partner with business analysts to produce and present quarterly business reviews with an emphasis on data and incremental growth opportunities.
• Serve as a subject matter expert and point of escalation for account team issues, both internally with support resources and with clients.
• Understand team roles and responsibilities in order to connect team members with the appropriate subject matter experts and support resources.
• Reinforce compliance with company policies and procedures with respective teams.
• Manage contract renewals in partnership with sector leadership.
• Manage SG&A in accordance with Budget.

REQUIREMENTS

• Minimum 5 - 8 years of hands-on account management, creative and/or production experience across multiple, high-volume or highly complex client(s), within a client-service model
• 5 - 8 years of direct client interfacing experience
• Propensity and experience interfacing with senior level, decision maker relationships
• Willingness to accept accountability and a solution-oriented approach
• Ability to learn quickly and proactively adapt to new client requirements
• Experience with full P&L oversight and accountability – strong business/financial acumen
• Experience with complex contract review and negotiations
• Proven project and people management skills with oversight of large teams
• Exhibited a proactive and analytical solutions-oriented approach to problem solving
• Excellent written and verbal communication / presentation skills
• High proficiency with Microsoft Office software, specifically Excel and PowerPoint
• Proven track record of continuously meeting or achieving established goals
• Bachelor’s degree in a related discipline

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