Now Hiring - Future Foam - Customer Service Representative- Middleton, WI in Middleton, WI

Full description of the position

Future Foam, Inc,. is a leading manufacturer of polyurethane foam products that has been family owned for over 60 years. Its primary focus is to provide excellent quality and service throughout the manufacturing process. With over 30 facilities across the United States and internationally, we take pride in having a culture that fosters an open, trusting and collaborative work environment. Most importantly we put safety first.

We are in search of a Customer Service Representative at our Middleton, WI facility. The selected candidate will be an active contributor to the Administrative Office, Sales, and Operations teams. He/she will work in conjunction with the sales and manufacturing team to ensure customer orders are entered, scheduled, and delivered in a timely manner. Major functions of this position are customer facing, requiring a high level of professionalism. The ideal candidate will have a background in customer service, sales, or office management and be able to multi-task while maintaining a high level of detail orientation. We are interested in highly motivated, technically-minded, individuals with a hunger for excellence.

PRIMARY DUTIES AND RESPONSIBILITIES

· Responsible for accurately and timely order entry, creating and updating customer accounts, processing return/credit requests, and maintaining internal SKU data within Unix.
· Responsive answering of customer service related phone calls and emails throughout the workday. Timely resolution of customer requests or questions.
· Assist Production Scheduler in producing daily production/shipping schedules, targeting the optimization of internal production planning and customer service demands.
· Run month-end sales reporting for Middleton-based business units through UNIX platform.
· Responsible for learning procedural, policy, and system enhancements and adapting to changes as we grow.
· Responsible for monitoring customer service satisfaction levels and interacting with customers, co-workers, and outside sales representatives via phone and email.
· File and maintain organization of required paperwork
· Responsible for quality assurance/audit of work duties.
· Maintain a positive and respectful work environment with customers, co-workers, and vendors.
· Responds to all internal and external requests for information.
· Perform other duties as required by the supervisor.

EDUCATION AND QUALIFICATIONS

Educational Requirement: High school diploma/GED required. Associate or Bachelor’s degree a plus.

Qualifications: The preferred candidate will have 3+ years of experience in a customer service, sales, or customer-facing role.

· Excellent organizations skills, strong attention to details, the ability to multi task and adapt to changing priorities.

· Strong troubleshooting and computer skills.

· Professionalism, integrity, and the ability to work both individually and in a team environment.

· Proven work experience as a logistics manager with a record of successful logistics management and leadership.

Computer Skills: Proficient in MS Office including Word, Excel, and Outlook. Experience with UNIX preferred. Good computer skills and understanding of website navigation is necessary.

BENEFITS

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career:

· Health, Dental & Vision Coverage

· 401(k) with a Company Contribution

· Paid Vacation and PTO

· Paid Holidays

· Health Savings Account

· Flexible Spending Account

· Training and Development

· Short & Long Term Disability

· Life Insurance

PHYSICAL ACTIVITIES AND WORKING CONDITIONS

Environment: 98% Office Environment

2% Production Floor

*Compensation commensurate with experience*

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person