Now Hiring - Dorse & Company - Sales Support Representative in Seattle, WA

Full description of the position

Sales Assistant – Dorse & Co.

Dorse and Company represents the leading manufacturers in the air movement industry in Washington State. We specialize in supplying our customers with high quality mechanical HVAC products designed to provide cost-effective, and long-term trouble-free service. Our product offerings are the foundation of design for consulting engineers and the design-build community alike. Our company has been in business for over 55 years and has continued to grow.

Summary

The Sales Assistant is responsible for the administrative needs of the sales process and providing excellent service to our customers. This is an entry level role with opportunities for career development and advancement within sales, estimating or accounting.

Responsibilities:

• Account Set Up – Review and cleanup software for new job accounts sync’d from Salesforce.
• Acknowledgements – Reconcile order acknowledgements against Fishbowl daily to ensure order accuracy and minimize accounting issues.
• Customer Sales Email Support Inbox – Assist in basic orders, providing parts quotes and color samples, and ordering products as needed.
• Document Research – Help sales and project managers find documentation as needed.
• Answer incoming calls, assist the caller or route as needed.
• Assist customers in warranty issues and damaged freight claims.
• Freight Tracking – Check shipment status, track orders, and forward information to customers.
• Provide support for other team members when needed by answering phones, filing, and placing parts orders.
• Research Invoices for Corrections – Review, answer, and/or correct as required.
• Process Credit Returns – Process vendor credits and debits for customers, project managers, and sales.
• Job Info Sheet Accounting Coordination – Sending / tracking with customers and accounting.
• Lien Release – Assist accounts receivable in sending this information.
• Non-stock Customer Deliveries and Coordination – Provide shipment status and tracking information to customers.
• O&M Documents – Assemble operations and maintenance documents.
• Track Orders – Provide shipment status and tracking information to customers.
• Shipments and Mailings – Prepare UPS/FedEx process vendor credits and credits for customers, project managers, and sales shipment.
• Marketing Material Ordering – Ordering brochures, catalogues, color chip samples.
• Monthly accounting filing and year-end archiving.

Requirements:

• 6 months of previous experience in related field/discipline. HVAC experience is preferred but not required.
• Computer Skills: Word Processing, Spreadsheets, Order Processing, Vendor Software

What does it take to be successful at Dorse?

• Passionate and positive about serving customers and co-workers.
• Humble, with a lack of excessive ego or concerns about status.
• Curious about how mechanical things work.
• Able to recognize and seize opportunities.
• Works well independently and collaborates with ease.
• Demonstrates exceptional interpersonal skills and emotional intelligence.
• Interested in career growth.

Why work at Dorse & Company?

• Your unique talents and skills will make a difference.
• You’ll be part of a success-driven team.
• You’ll be valued and treated with respect and have opportunities to realize your professional goals.

Benefits

• Competitive compensation and paid time off.
• Company sponsored medical, dental, vision, and life insurance packages.
• 401K with company match.
• Comprehensive training.

Interested?

Apply to this job posting! If you have any questions about the position or process, please feel free to contact our HR team [please apply online] & [please apply online].

Salary Range - $21.00 + per hour, highly dependent on prior experience

Dorse & Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
See job description text for more information.

Ability to commute/relocate:

• Seattle, WA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person