Now Hiring - Metro Brick Inc - Inside Sales/Customer Service Representative in Crystal, MN

Full description of the position

Job Opportunity: Inside Sales Customer Service Representative for Architectural Brick Sales Office. Construction knowledge and employment history in related field desired.

Are you passionate about delivering exceptional customer service and helping clients create stunning architectural designs? Are you eager to join a dynamic team in the building materials industry? Look no further! We have an exciting opportunity for an Inside Sales Customer Service Representative at our leading architectural brick sales office.

Position: Inside Sales Customer Service Representative

Job Responsibilities:

As an Inside Sales Customer Service Representative, you will play a crucial role in providing outstanding support to our valued customers. Your primary responsibilities will include:

• Customer Engagement: Proactively communicate with customers via phone, email, and other communication channels to understand their architectural brick needs and offer suitable solutions.
• Product Knowledge: Develop a deep understanding of our architectural brick products, their features, benefits, and potential applications. Use this knowledge to assist customers in making informed decisions.
• Order Processing: Efficiently process customer orders, ensuring accuracy and timely delivery. Track order status and keep customers informed throughout the process.
• Problem Resolution: Address customer inquiries, concerns, and issues promptly, striving to provide effective solutions and ensure customer satisfaction.
• Relationship Building: Cultivate strong and lasting relationships with architects, contractors, builders, and other clients. Nurture existing accounts and explore opportunities for repeat business.
• Sales Support: Collaborate closely with the outside sales team, providing them with essential information and support to achieve sales targets.

Qualifications and Skills:

• Previous experience in sales or customer service, preferably in the construction or building materials industry.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Excellent problem-solving abilities and a keen eye for detail.
• A passion for delivering exceptional customer experiences.
• Proficiency in using CRM software and MS Office Suite.
• Ability to work collaboratively within a team and independently with minimal supervision.
• Knowledge of architectural brick products is a plus but not mandatory; we are willing to train the right candidate.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have employment history in the construction industry?

Work Location: In person