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Now Hiring - Red Hat - Information Technology OpenShift Technical Account Manager - Eastern United States in Richmond, VA

Information Technology OpenShift Technical Account Manager - Eastern United States in Richmond, VA

Red Hat
Base Salary $80K - $122K
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Information Technology

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Enterprise Software & Network Solutions
To Whom Information Technology

Location:

Richmond, VA
4.2

Full description of the position

About the job:
Red Hat's North American Public Sector Services team is looking for an enterprise-level system engineer to join us remotely as an OpenShift Technical Account Manager in the eastern U.S. In this role, you will partner closely with a public sector customer to provide hands-on technical issue avoidance and product lifecycle guidance for the Red Hat OpenShift Container Platform. You will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf. Primary customer base is located in the Mid-Atlantic region; however, well-qualified, home-based applicants within the U.S. eastern time zone will be considered.
What you will do:
  • Support public sector customers implementing automated and containerized cloud application platform solutions
  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
  • Collaborate with internal engineering, product management, and technical support teams to debug, test, and resolve issues
  • Create documentation regarding customer issues and technical details on how to resolve them
  • Manage and grow customer relationships by delivering attentive, relationship-based support
  • Occasionally visit regional customers
What you will bring:
  • 5+ years of experience in a technical support, development, engineering, IT, or quality assurance organization
  • Hands-on experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform
  • Experience with enterprise solutions, including containers, Kubernetes, cloud management, and IT automation
  • Experience with configuration management, application deployment, and infrastructure orchestration technologies
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
  • Hands-on experience with a variety of hardware vendors
  • Ability to manage multiple issues and projects with shifting priorities and timelines
  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
  • Ability to travel to customer sites and attend events within the region
  • Must be a U.S. citizen to fulfill government contract
The following are considered a plus:
  • Experience with Red Hat OpenShift, Red Hat CloudForms, Red Hat Advanced Cluster Management, and Ansible automation
  • Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services, Google Compute Platform, or IBM Cloud
  • Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
  • Experience working in DevOps environments
  • Software engineering background; experience with RPM-based Linux and Java technologies
  • Experience deploying applications in cloud environments
  • Experience developing containerized applications
  • Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
  • Familiarity with source code management tools like Git or Apache Subversion
  • Prior experience in a technical leadership or mentorship role
  • Experience in the public sector
#LI-REMOTE #LI-AL2
Red Hat
Company Size
10000+ Employees
Founded
1993
They Sell
Enterprise Software & Network Solutions
To Whom
Information Technology
Website
https://www.redhat.com/jobs
Revenue
$1 to $5 billion (USD)

Red Hat is currently hiring for 11 sales positions
Red Hat has openings in: TX, VA, NC, & MN
The average salary at Red Hat is:

11 Yes (amount not posted)

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Red Hat

Red Hat is currently hiring for 11 sales positions
Red Hat has openings in: TX, VA, NC, & MN
The average salary at Red Hat is:

11 Yes (amount not posted)