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Now Hiring - SS&C - Information Technology Lead IT Business Relationship Manager in Kansas City, MO

Information Technology Lead IT Business Relationship Manager in Kansas City, MO

SS&C
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Information Technology

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Information Technology Support Services
To Whom Information Technology

Location:

Kansas City, MO
3.1

Full description of the position

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
Job Description:
IT Service Managers are typically responsible for managing service level agreements with Internal and external customers with a focus on IT service providers (Enterprise Services) for SS&C Health.
An IT Service Manager is a specialized role that performs the following functions:
  • Planning and implementing IT Service Management processes and tools to optimize IT service delivery and reduce costs for SS&C Health and it’s clients.
  • Manages IT service quality assurance, monitors system performance and works across departments to analyze performance issues. Leads efforts to obtain acceptable performance of Health applications running within Enterprise Services hosted infrastructure.
  • Participates on Change Management calls representing SS&C Health impacts for ES infrastructure initiated changes, new capability and system deployments.
  • Coordinates with ES infrastructure maintenance, upgrades, and problem resolution activities.
  • Manages service level agreements reporting for system performance and system uptime.
  • Work across IT Services teams to develop problem management and service improvement plans.
  • Serves as primary contact for root cause analysis of infrastructure problems and document resolution plans.
  • Performs incident analysis and works across Health and ES teams to define short and long term resolution.
  • Conduct risk assessment and develop mitigation plans for system related issues.
  • Conduct team meetings on regular basis to discuss about project issues and status.
  • Ensure IT Services follows best practices and maintain service level agreements.
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click
here
and
here
. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at
[please apply online]
for assistance.
SS&C
Company Size
10000+ Employees
Founded
1986
They Sell
Information Technology Support Services
To Whom
Information Technology
Website
http://www.ssctech.com
Revenue
$5 to $10 billion (USD)

SS&C is currently hiring for 7 sales positions
SS&C has openings in: FL, MA, MO, & NY
The average salary at SS&C is:

7 Yes (amount not posted)

SS&C
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SS&C

SS&C is currently hiring for 7 sales positions
SS&C has openings in: FL, MA, MO, & NY
The average salary at SS&C is:

7 Yes (amount not posted)