Now Hiring - Firstsource Advantage - Human Resources And Staffing Account Representative in Buffalo, NY

Looking for a GREAT opportunity? Apply Today! $500 sign on Bonus!

Firstsource is HIRING IMMEDIATELY for Account Representatives in Amherst, NY! If you are interested in customer service 1st party collections, this may be the job for you!

We are seeking individuals who can service calls/accounts, professionally respond to inquiries, and create a positive experience for the customer. This position offers growth opportunity in a global company, office experience, and development of your customer service skills with one of the top banks in the country!

We offer to our employees:

• Competitive hourly rate
• $500 sign on Bonus!
• Medical, dental, vision and 401k benefits
• Paid full time training

Multiple Shifts Available (assigned after training):

• M-F 10a-7p One Saturday a month
• Tuesday-Friday 9a-6p Sat 10a-7p
• Sunday-Thursday 12p-9p
• Sunday 12-9 Monday- Wednesday 9a-8pm
• Monday-Thursday 10a-9pm

Basic Purpose and Function

The Account Representative will contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives on delinquent accounts.

Specific Duties and Responsibilities

• Analyze a customer’s financial situation and offer the best payment solutions to meet customer needs and bank objectives.
• Maintain a high level of customer service.
• Perform consistently to meet performance metrics.
• Adhere to compliance regulations and security policies.
• Comply with Federal and State laws.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

Minimum Qualifications

• High school diploma or GED required.
• At least 6 months customer service or sales experience, with a strong track record of customer engagement and satisfaction.
• Consistent, stable work history
• Basic computer skills, strong typing skills.
• Strong communication and problem-solving skills.
• Diligent and self-motivated
• Positive and professional attitude, high work standards, dependability
• Able to handle confidential information