Now Hiring - Incubator Supply - Customer Service Representative in Austin, TX

Full description of the position

• Handles inbound and outbound leads in a call-center environment

• The first point of contact for prospects, the voice of the company

• Qualifies leads by understanding the homeowner’s energy costs, pre-screening the suitability of solar through satellite tools and scheduling in-home appointments

• Listens to homeowner interests and concerns while providing feedback relevant to that specific homeowner

• Maintains high end-customer satisfaction by guiding quality prospects through the sales channel and process

• Accurately captures all customer related data into SalesForce (CRM)

• Works with lead transfer and appointment process issues

• Meet and exceed monthly quotas and service level agreements while working in a fast paced environment

• Develops into a subject matter expert on the solar industry and on selling SunPower products

• Willingness to be available and work outside of standard business hours, those that are most convenient to CA residential homeowners

Knowledge, Skills and Abilities:

• Bachelor's degree

• Strong work ethic, good business acumen, and above average customer service orientation

• Ability to work shifts during all coverage hours: 8am – 9pm, seven days a week. Schedule may change due to business demand.

• Inside sales experience gained within a sales quota environment preferred

• Strong project management and communication skills, with the ability to manage multiple programs and meet tight deadlines

• Experience with [please apply online] of solar or leased services

• Self –starter, ability to work independently with moderate direction in a fast-paced environment

• Strong computer skills, including strength in MS Excel, Word, and PowerPoint

• Exceptional communication skills, in particular telephone and written

• Team player with a positive attitude

• 2+ years of experience OR equivalent combination of education and experience

• Strong decision making aptitude

• Ability to adapt to frequent new processes and updates

• Ability to maintain a calm and cool demeanor with customers when presented with challenging call or situation

Minimum Qualifications:

• High school diploma or equivalent required.

• Associates degree and 2+ years related experience OR equivalent combination of education and years of related experience.

Job Type: Full-time

Salary: $18.00 - $18.92 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• ITs inside Sales representative role and its office job. Are you comfortable working onsite ?
• Shift timing is 11am-8pm CST . Are you comfortable working on this schedule ?

License/Certification:

• Driver's License (Preferred)

Work Location: In person