Now Hiring - Hunter-Davisson - Construction Repair And Maintenance Services HVAC Service Account Manager in Portland, OR

Full description of the position

Service Account Manager
Service Account Manager

Hunter-Davisson, Inc. has been serving businesses in Oregon and SW Washington since 1965 and became Employee Owned in 2020. Our brand and reputation for providing quality HVAC and refrigeration service, preventative maintenance and installations in the commercial market has led to our continued success. The Service Account Manager (SAM) is responsible for delivering an exceptional service experience to our customers. The SAM must be comfortable and proficient working in a fast-paced, demanding, and technical environment.

Essential Job Functions:

• Review work orders daily for accuracy, follow up, and quality control before assigning to billing.
• Communicate opportunities, issues, trends to management and marketing.
• Provide input on performance reviews for field and office employees.
• Participate in management of emergency service on-call rotation approximately every two months.
• Participate in job walk at turnover and owner training when appropriate.
• Bridge the gap between the customer and technical staff.
• Estimate repair and replacement costs including labor, materials, equipment, subcontractors, create proposal and submit to customer in a timely manner.
• Daily communication with customers, technicians, and vendors via, phone, email and text.
• Process warranty claims on behalf of the customers’ equipment.
• Create work orders occasionally.
• Project Manage your own projects.
• Order materials, equipment, hire sub-contractors.
• Keep customers informed on status of repairs.
• Be responsible for managing, maintaining and enhancing relationships with a portfolio of customers.
• Maintain a high degree of customer satisfaction to both external and internal customers.
• Handle customer complaints and or concerns in a timely manner. Occasionally meet with customers in person to address their concerns when needed.
• Treat coworkers as internal customers.

• Be fully committed to the success of the team; meet our high standard for open communication, active problem solving, and a positive work environment.
• Work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

• Possess a combination of analytical thinking, proactive problem solving, and a customer-service mindset.

• Work over-time periodically to meet the clients’ needs.

• Acknowledge and accept mistakes and learn from them working toward continuous improvement.

Minimum Requirements:

• Technical acumen is required – must be able to develop a working knowledge of HVAC-R.
• Proficient verbal and written communication skills.
• Excellent attention to detail, time management, project management, and organizational skills.
• Ability to handle sensitive and proprietary information with discretion and confidentiality.

• Proficient in Microsoft Office products: Outlook, Word and Excel

• Conduct self in accordance with HD’s Core Values.

Desired Attributes:

• Strong understanding of HVAC / R systems.
• Ability to remain calm under pressure and work towards deadlines.
• Effective communicator both written and verbally.
• Ability to multi-task and stay organized.
• Place our internal and external customers first.
• Work together with other team members as a cohesive unit.
• Step in wherever/whenever needed to take care of our customers.
• Self-starter; able to prioritize workload and meet all deadlines with minimal supervision.

Some of our benefits include:

• 401(k) and Roth plans with employer match
• Paid holidays and vacations
• Medical, Dental, Vision, Life insurance
• Profit sharing
• Employee Stock Ownership

Why work with Hunter-Davisson, Inc.?

In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.

If you are interested in pursuing a career at Hunter-Davisson, Inc., please send your cover letter and resume to [please apply online], attn: HR Manager.

Drug free and proud to be an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

Experience:

• HVAC: 2 years (Preferred)

Work Location: In person