Now Hiring - San Clemente Villas by the Sea - Professional Services Community Sales Director in San Clemente, CA

Full description of the position

About us

We are a family owned and operated Assisted Living and Memory Care Community located in beautiful south Orange County.

Community Sales Director

Our Company is looking for an experienced, energetic and talented Community Sales Director to add to our Marketing Team!

At our family owned and operated community, we feel we are only as good as the promises we keep. Our commitment to our residents and team members is a cornerstone of what we do. If you love seniors, and want to be a part of a closely knit community of staff and residents, please consider joining our team.

We are an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. We will not tolerate harassment or discrimination based on any of these protected classifications.

We are currently seeking an experienced sales professional to help us grow our occupancy while aiding seniors in their transition to our Assisted Living and Memory Care Community. The Community Sales Director is responsible for achieving and exceeding the community's monthly and quarterly revenue/sales targets; performing the community's internal and external marketing; and building the community's strategic relationships with various referral sources to produce highly qualified inquiries.

Essential Job Duties

.Spend at least 25% of time outside of the community generating inquires to meet and exceed monthly and quarterly revenue targets.

• Generate inquiries and move-ins from targeted referral sources by developing and maintaining relationships outside of the community, including but not limited to health care providers, hospitals, rehabilitation facilities, retirement and estate planners, real estate service providers, senior organizations, appropriate special interest groups, local civic groups/leaders and other community contacts.
• Collaborate with Executive Director (“ED”) to accurately forecast move-ins.
• Facilitate training and continuous in-servicing for all community staff that may field an inquiry call or conduct a walk-in or scheduled tour.
• Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up and demonstrate sense of urgency regarding occupancy rates.
• Position ED or Director of Clinical Services (“DCS”) as local experts on aging through facilitating introductions, joint sales calls, and strategic sales & marketing events

. Develop and maintain strong relationships with national and local referral agencies.

• Quickly engage new inquiries on the phone and in person with the objective of helping guide them towards a sale.
• Make a minimum of 20 live sales calls per day.
• Follow-up with in-home visits to potential residents or at locations of influencer(s).
• Build relationships with inquiries and potential residents through discovery, listening with empathy and asking follow-up questions.
• Accurately maintain the community's CRM database by collecting and entering information about new inquiries and creating prompt, creative, and personal next steps after each interaction.
• Curate extraordinary customer experiences through home visits, hospital/rehab visits, highly personalized tours, and personal follow ups.
• Work with the ED to develop and implement a rolling 90-day Sales and Marketing Plan.
• Manage and monitor community marketing budget. Operate within established budgetary guidelines.
• Host inside marketing events and actively seek out, RSVP and participate in outside marketing events and activities
• Help ED and management team recognize first impressions and rent-ready apartment challenges/opportunities.
• Complete all required preliminary and move in paperwork and distribute it to each Department as appropriate.
• Ensure smooth hand-off of committed customers to ED, DCS and Community Business Director for care assessment and lease due diligence.
• Monitor the market and the competition of other senior living communities outside ours.

. Create, market and implement engaging events for inquiries and local influencers, both inside and outside of the Community.

• Serve as a resource by educating and providing information to those who advise seniors on health and alternative living options.
• May perform other duties as needed and/or assigned.

Education And Experience

. Two (2) or more years of related sales experience.

• Bachelor's degree from a four year college or university preferred.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, strong computer and electronic file management skills and strong organizational skills.
• Must have the ability to maintain confidentiality
• Must be organized, detail-oriented, and able to multi-task.
• As dictated by business needs, must be able to work flexible hours, including evenings, weekends, and holidays.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver's license.
• Must pass a Criminal Background check and Health Screening tests, including COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours of start date.
• Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.

For the safety of our workers and senior clientele, all staff are required to wear masks and follow safety precautions at all times.

Work Remotely

• No

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Supplemental pay types:

• Commission pay

Work Location: In person