Now Hiring - AbbVie - Pharmaceutical Inside Sales Representative I, Eye Care in Austin, TX

Allergan’s Austin based Inside Sales is a professional team of inside sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.

Core duties include:

• Ability to use inside sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, including program recruitment, and follow up conversations

• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting)
• Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationships
• Demonstrate clinical, technical, and presentation skills
• Identify, prioritize and drive opportunities to create access, programs, and processes that drive product demand
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the program

• Verify and complete required data entry including details of the target’s responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrity

• Profile and manage targeted list of healthcare professionals, and provide value-added benefits to grow product volume
• Maintain call productivity and metrics per goals set
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective
• Maintain the required product expertise including competitive product knowledge
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology
• Successfully complete product training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment

• Meet and exceed established daily and monthly call volume metrics successfully leading to executable activity

• Introduce, establish, grow relationships, and retain an expanding group of healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctors

• Process customer requests related to product samples and literature programs in a timely, accurate, and professional manner

• Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery

• Provide information pertaining to additional sources of information regarding products, such as referral to websites or other appropriate Allergan resource

• Project a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate service

• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responses

• Be able to manage call activity and phrasing in sync with Allergan approved best practices and compliance regulations

• Maintain training material, keeping current with updates provided by Program Manager

• Effective and timely communication with the Inside Sales Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Mentor and coach less experienced Inside Sales Representatives
• Assist the team manager when unavailable with escalations and complex issue management

Education and/or experience

• Bachelor’s degree or equivalent experience.

• The ability to work independently, highly organized and superior communication skills.

• The candidate is required to have at least 2 years of customer service and/or sales experience, preferably in an environment incentivized by established goals and metrics.

• Experience in the healthcare industry involving interaction with physicians, patients, etc preferred.

Desired knowledge

• Skills and abilities of clinical techniques and understanding of medical terminology

• Knowledge of medical device, pharmaceutical, or related field

• Skills demonstrating professional phone etiquette

• Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint

• Knowledge of Salesforce preferred

Additional skills

• Clinically oriented, able to easily pronounce medical terms and engage with key targets within territory to successfully increase prescription knowledge and adherence, where clinically appropriate

• Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to

o Daily activity, goals, metrics

o Expedient, usage of database and other core tools

o Maintaining strict quality control standards and performance monitoring

o Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output

o Follow established escalation pathways, identifying with parties within Allergan that are required for issue resolution

o Partner with field sales, operations, and marketing to further identify methods to improve call center channel effectiveness #LI-AA

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.